Electrolux Refrigerator Error Code 97

Error code 97 indicates a shorted up arrow key on the Perfect Temperature Drawer control panel. The refrigerator's control system is detecting a continuous closed-circuit signal from that button, as though it is stuck in the pressed position. This can affect the normal operation of the Perfect Temperature Drawer and its independent temperature zone.

Error code 97 is not a direct safety hazard to the user. However, a malfunctioning Perfect Temperature Drawer may not maintain its set temperature correctly, which could affect food safety if perishable items are stored in that compartment. Addressing the error promptly helps ensure proper temperature control throughout the refrigerator.

Unplugging the refrigerator for a few minutes and restoring power may temporarily clear the error code display, but the code will return if the underlying hardware fault is still present. A reset does not repair a shorted button, damaged keypad, or faulty wiring. Resolving the error permanently requires diagnosing and correcting the physical cause in the PTD control panel or its associated wiring.

Some causes, such as debris or moisture under the button, may be addressable by carefully cleaning the control panel surface and allowing it to dry completely. However, if the keypad membrane, wiring harness, or control panel assembly is physically damaged, replacement parts will be needed. A qualified technician should handle wiring and component replacement to avoid further damage.

Repair costs depend on the root cause. Cleaning or minor keypad repairs may cost very little beyond a service call fee, typically in the range of $75 to $150. Replacing the PTD control panel assembly or wiring harness can bring the total repair cost to the $150 to $350 range or higher, depending on parts availability and labor rates in your area.