Terms of Service

Last updated: October 25, 2026

Sections 7.5 and 10.3 were updated on October 3, 2026. The changes take effect November 5, 2026.

Section 7.5 was updated again on October 17, 2026. The changes take effect November 16, 2026.

Section 10.3 was updated again on October 19, 2026. The changes take effect November 19, 2026.

Section 7.5 was updated again on October 21, 2026. The changes take effect November 5, 2026.

Section 4.3 was updated on October 21, 2026.

Section 19 was updated on October 22, 2026.

Section 21 (Territory) was added on October 23, 2026. Contact is now Section 22.

Sections 10.3 and 19 were updated again on October 23, 2026. These changes take effect on that date.

Sections 4.2 and 21.5 were updated on October 25, 2026. These changes take effect on that date.

These Terms of Service (“Terms”) govern your access to and use of the MyPros+ platform (“Service”), operated by Darwin & Rose, LLC (“Company,” “we,” “us,” or “our”), a California limited liability company with its principal place of business at 2801 Ocean Park Blvd, Suite 1140, Santa Monica, CA 90405.

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Service.

1. Description of Service

MyPros+ is a subscription-based platform that provides access to appliance service documentation and AI-assisted diagnostic tools. The Service is designed for professional appliance repair technicians, service companies, and property management professionals.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement. By using the Service, you represent and warrant that you meet these requirements and that all registration information you provide is truthful, accurate, and complete.

3. Account Registration and Security

You must provide accurate and complete information when creating an account. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at hello@mypros.com if you suspect any unauthorized access to or use of your account.

4. Subscription, Billing, and Auto-Renewal

4.1. Subscription Plans

Access to the Service requires a paid subscription or 3-day pass purchase. Current pricing and plan details are available on our Pricing page at https://mypros.plus/pricing. We reserve the right to modify pricing with at least 30 days' advance notice to existing subscribers.

4.2. Billing and Payment

Subscriptions are billed in advance on a recurring basis (monthly or annually). 3-day passes are billed as one-time payments. Payment is processed through our third-party payment processor (currently Stripe). You authorize us to charge your selected payment method for all applicable fees. Prices do not include sales, use or similar taxes. Where we are required to collect tax, we add it at checkout and on each renewal invoice, based on your billing address.

4.3. AUTOMATIC RENEWAL DISCLOSURE

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT RATE UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. YOU WILL BE CHARGED THE APPLICABLE SUBSCRIPTION FEE AT THE BEGINNING OF EACH RENEWAL PERIOD. YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME THROUGH YOUR ACCOUNT SETTINGS OR BY CONTACTING US AT HELLO@MYPROS.COM. CANCELLATION WILL TAKE EFFECT AT THE END OF YOUR CURRENT BILLING PERIOD. 3-DAY PASSES DO NOT AUTO-RENEW.

4.4. Cancellation and Refund Policy

All subscription payments are non-refundable. When you cancel your subscription, you retain access to the Service through the end of your current billing period. No partial refunds are issued for unused portions of a billing period.

For annual subscriptions, no refunds are issued after the 7-day cooling-off period following initial purchase or renewal. Refund requests within the 7-day cooling-off period may be submitted to hello@mypros.com.

3-day passes provide 72-hour access from time of purchase. 3-day passes are non-refundable.

You may cancel your subscription at any time through your account settings or by contacting us. A confirmation of your cancellation will be sent to your email address on file.

4.5. Add-Ons

Optional add-on features may be available for additional fees as described at the time of purchase. Add-ons are subject to the same billing, renewal, and cancellation terms as your base subscription unless otherwise stated.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• (a) Share, redistribute, sublicense, or provide your account access to any unauthorized users.
• (b) Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code, algorithms, data structures, data models, processes, methodologies, or any underlying technology or trade secrets of the Service.
• (c) Use automated tools, scripts, bots, scrapers, crawlers, or other programmatic means to access, extract, index, harvest, mine, or collect any content, data, documentation, or diagnostic outputs from the Service.
• (d) Systematically download, copy, cache, archive, reproduce, or create derivative works from any documentation or content available through the Service. All documentation is licensed for on-screen viewing within the platform only.
• (e) Access or attempt to access any systems, servers, data, accounts, or networks you are not authorized to use.
• (f) Use the Service, or any information obtained through the Service, to develop, train, improve, benchmark, or otherwise benefit any competing product, service, or offering.
• (g) Conduct competitive analysis, benchmarking, or monitoring of the Service without our prior written consent.
• (h) Remove, alter, obscure, or tamper with any copyright notices, watermarks, proprietary markings, or attribution.
• (i) Use the Service in any way that could damage, disable, overburden, or impair the Service or interfere with any other user's access.
• (j) Circumvent or attempt to circumvent any usage limits, access controls, rate limits, security measures, or authentication mechanisms.
• (k) Frame, mirror, or create any unauthorized derivative representation of the Service.
• (l) Share, publish, or disclose any non-public aspects of the Service, including system responses, error messages, internal workflows, or feature behavior, except as necessary for your own authorized use.
• (m) Upload, transmit, or submit any image or file containing malicious code, executable content, or content unrelated to appliance repair diagnostics (such as model tags, wiring diagrams, data plates, or appliance photographs).

6. Documentation Access

6.1. Viewing License

Your subscription grants a limited, non-exclusive, non-transferable, revocable license to view documentation through the Service's built-in viewer for your professional use only. This license does not grant ownership of or any right to the underlying documentation.

6.2. No Downloads

Documentation is provided for on-screen viewing only. Downloading, printing, screen-capturing for redistribution, or reproducing documentation beyond what is expressly permitted by the Service is prohibited.

6.3. Third-Party Content

Documentation available through the Service may be owned by third-party manufacturers, publishers, or other rights holders. Such content is provided for professional reference purposes and is subject to the respective owners' intellectual property rights in addition to these Terms. We do not claim ownership of third-party service documentation.

6.4. Offline Access

The Service may allow you to save documentation for offline viewing on your device. Offline copies remain subject to the same viewing license terms described in Section 6.1. Offline copies are for your personal professional use only and may not be redistributed, shared, or transferred to any other person or device. We reserve the right to revoke offline access upon subscription cancellation or termination.

7. AI-Assisted Diagnostics

7.1. INFORMATIONAL PURPOSES ONLY

AI-GENERATED DIAGNOSTIC RESPONSES ARE PROVIDED FOR INFORMATIONAL AND REFERENCE PURPOSES ONLY. AI OUTPUTS DO NOT CONSTITUTE PROFESSIONAL ENGINEERING ADVICE, MANUFACTURER-AUTHORIZED REPAIR PROCEDURES, SAFETY CERTIFICATIONS, OR ANY GUARANTEE OF CORRECTNESS, COMPLETENESS, OR APPLICABILITY TO YOUR SPECIFIC SITUATION.

7.2. NO WARRANTY OF ACCURACY

WHILE WE STRIVE FOR ACCURACY BY GROUNDING AI RESPONSES IN MANUFACTURER SERVICE DOCUMENTATION, AI-GENERATED CONTENT MAY CONTAIN ERRORS, OMISSIONS, OUTDATED INFORMATION, OR INACCURACIES. YOU ARE SOLELY RESPONSIBLE FOR INDEPENDENTLY VERIFYING ALL DIAGNOSTIC INFORMATION, PART NUMBERS, RESISTANCE VALUES, MEASUREMENTS, WIRING CONFIGURATIONS, PROCEDURES, AND SAFETY PRECAUTIONS BEFORE PERFORMING ANY WORK.

7.3. PROFESSIONAL RESPONSIBILITY AND ASSUMPTION OF RISK

YOU ACKNOWLEDGE THAT YOU ARE A TRAINED PROFESSIONAL AND BEAR SOLE RESPONSIBILITY FOR ANY REPAIR WORK YOU PERFORM, INCLUDING BUT NOT LIMITED TO DIAGNOSIS, PART SELECTION, AND REPAIR EXECUTION, REGARDLESS OF ANY INFORMATION PROVIDED BY THE SERVICE. APPLIANCE REPAIR INVOLVES RISKS INCLUDING ELECTRICAL HAZARD, GAS LEAKS, WATER DAMAGE, AND EQUIPMENT DAMAGE. THE COMPANY IS NOT LIABLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, EQUIPMENT DAMAGE, LOST REVENUE, RETURN SERVICE CALLS, OR ANY OTHER LOSS OR CLAIM RESULTING DIRECTLY OR INDIRECTLY FROM RELIANCE ON AI-GENERATED CONTENT OR ANY OTHER INFORMATION PROVIDED THROUGH THE SERVICE.

7.4. Usage Limits

AI diagnostic features are subject to usage limits as described in your subscription plan. We reserve the right to adjust limits with reasonable notice.

7.5. AI Data Processing

To provide AI-assisted diagnostics, your queries, uploaded images (such as model tags and wiring diagrams), and relevant contextual information are transmitted to our third-party AI provider, Anthropic, for processing. Anthropic uses this data solely to generate diagnostic responses. The text of your chat messages, and of searches that describe a problem, is also transmitted to our third-party AI provider OpenAI to find the matching pages in service documentation and repair videos, and if you use voice input, your recording is transmitted to OpenAI to be converted to text. This data is subject to our AI providers' data handling policies. We do not use your diagnostic queries or uploaded images to train AI models. Photos you attach to a chat are saved with that chat so you can see them when you reopen it, and are deleted when you clear your chat history or delete your account. If you are on a team, a chat your team administrator can view is kept for the administrator, with its photos, when you clear your history, until you delete your account (see our Privacy Policy, Section 6). Photos taken with the camera to read a model tag or scan a barcode are processed in real time and are not stored.

8. Intellectual Property

8.1. Company Property

The Service, including its design, features, functionality, user interface, proprietary technology, algorithms, data models, documentation indexes, search methodologies, classification systems, and all related intellectual property, is and shall remain the exclusive property of the Company and its licensors.

8.2. Your Content

You retain ownership of content you submit through the Service (such as feedback, annotations, or diagnostic notes). By submitting content, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use such content to operate, maintain, and improve the Service.

8.3. Feedback

Any suggestions, ideas, enhancement requests, or feedback you provide may be used by us without restriction or obligation of compensation.

8.4. Reservation of Rights

All rights not expressly granted in these Terms are reserved by the Company.

9. SMS and Text Messages

9.1. Consent

By providing your phone number during account registration or settings, and by clicking “Send Code” or similar prompts, you consent to receive SMS text messages from MyPros+ for the sole purpose of account verification. Message and data rates may apply.

9.2. Frequency and Opt-Out

Verification codes are sent only when you request them. We do not send marketing messages via SMS. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact hello@mypros.com.

9.3. No SMS Sharing

We do not sell, share, or provide your phone number to third parties for marketing or any other purpose. Phone numbers are used exclusively for account verification.

10. Team Accounts

10.1. Administration

Team account administrators are responsible for managing members and ensuring all team members comply with these Terms.

10.2. Seat Licensing

Each team member requires a separate paid seat. Sharing login credentials among multiple individuals is prohibited.

10.3. Team Data

Administrators may access aggregate usage statistics for their team. Until November 5, 2026, specific diagnostic queries and chat content are not shared with administrators. Beginning November 5, 2026, a team administrator can view the diagnostic chats that a team member creates on or after that date while the member is part of the administrator's team. This includes the member's questions, any photos attached, and Max's answers. It applies only to members who were shown this before joining the team and agreed to it. Chats created before a member joined the team, before November 5, 2026, or after the member left the team are not shared with the administrator. The administrator may keep access to chats created while the member was on the team after the member leaves. Administrators are responsible for giving their team members any notice of monitoring that the law requires of them as employers.

Jobs. A team can use Jobs to prep and track service calls. A job holds the model number, the complaint, the job brief made for it, who made it, who is going, and how each visit went. The team administrator and every active member of the team can see the team's jobs, including jobs the administrator made before the team had other members. Jobs you made before joining someone else's team stay private to you. When you leave a team, jobs made for that team stay with the team, and if you delete your account your name is removed from them. A Max chat started from a job is not part of the job; the chat rules above apply to it. Do not enter customer names, phone numbers or addresses in a job; MyPros+ removes the ones it recognizes before saving.

11. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. The Privacy Policy describes how we collect, use, and protect your information.

12. Confidentiality

You acknowledge that the Service may contain confidential and proprietary information, including but not limited to the nature, scope, and capabilities of the Service's features. You agree to maintain the confidentiality of any non-public information about the Service.

13. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES; (B) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (C) ANY DOCUMENTATION, DIAGNOSTIC INFORMATION, PART NUMBERS, OR PROCEDURES PROVIDED THROUGH THE SERVICE WILL BE CORRECT OR CURRENT; OR (D) DEFECTS IN THE SERVICE WILL BE CORRECTED.

ANY CONTENT DOWNLOADED FROM OR OTHERWISE ACCESSED THROUGH THE SERVICE IS ACCESSED AT YOUR OWN RISK, AND YOU SHALL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY OR EQUIPMENT OR ANY OTHER LOSS THAT RESULTS FROM SUCH ACCESS.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, EQUIPMENT DAMAGE, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS ACTUALLY PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, EVEN IF ANY REMEDY SPECIFIED IN THESE TERMS IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, members, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; (d) any repair work, diagnostic activities, or professional services performed by you in connection with information obtained from the Service; or (e) any claim that your use of the Service caused damage to a third party.

16. Dispute Resolution and Arbitration

16.1. BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

YOU AND THE COMPANY AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE (COLLECTIVELY, “DISPUTES”) SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION, EXCEPT THAT EITHER PARTY MAY BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT IF THE CLAIM QUALIFIES.

16.2. WAIVER OF CLASS ACTIONS AND JURY TRIAL

YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

YOU AND THE COMPANY ALSO WAIVE THE RIGHT TO A TRIAL BY JURY.

16.3. Arbitration Rules

Arbitration shall be administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration shall take place in Los Angeles County, California, or at another mutually agreed location. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.4. Exceptions

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in court for matters related to intellectual property rights or unauthorized access to the Service.

16.5. Opt-Out

You may opt out of this arbitration agreement by sending written notice to hello@mypros.com within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts located in Los Angeles County, California.

17. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the Company's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government actions or orders, war, terrorism, riots, labor disputes, power failures, internet or telecommunications failures, cyberattacks, failures of third-party hosting or infrastructure providers, or any other events beyond the Company's reasonable control.

18. Termination

18.1. By You

You may terminate your account at any time by canceling your subscription through your account settings and requesting account deletion.

18.2. By Us

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. If we terminate your account without cause, we will provide a pro-rata refund for any prepaid unused subscription period.

18.3. Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account data after a reasonable retention period (typically 30 days). Sections 7 (AI Diagnostics), 8 (Intellectual Property), 12 (Confidentiality), 13 (Disclaimer), 14 (Limitation of Liability), 15 (Indemnification), 16 (Dispute Resolution), and 20 (General Provisions) shall survive termination.

19. Modifications to Terms

We may update these Terms at any time. We will tell you about material changes by email or in the app. A change takes effect when we post it, unless we give a later date. Price changes follow section 4.1.

20. General Provisions

20.1. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.

20.2. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

20.3. Waiver

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20.4. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. The Company may assign its rights and obligations without restriction.

20.5. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

20.6. Notices

All notices under these Terms shall be in writing and shall be deemed given when sent by email to: you at your account email address, and to us at hello@mypros.com.

21. Territory

21.1. About Territory

Territory is an optional part of the Service that shows where a business ranks in Google Maps searches in the areas it serves, with related information and suggestions. Section 1.3 of our Privacy Policy explains what data Territory uses.

21.2. Search Results Change

Rankings and other results in Territory come from third-party search results, gathered through our data provider at the moment of each check. They change with the time, the device, the place the search runs from, and other things we do not control, so another check, or a search by a customer, may show something different. We do not promise any ranking, call, customer or other result.

21.3. Information and Suggestions Only

Territory gives information and suggestions only. It is not legal or professional advice. What AI assistants say about businesses comes from those services, not from us. You decide what to do, and you are responsible for any change you make to your business listing, website or advertising.

21.4. Points

Scans and checks in Territory use points: each scan uses points for the places it checks, weekly scans included, and each Check right here uses 1 point. Your plan includes a monthly allowance, shown in Territory. Currently, members get 1,500 points a month and free trials 300 points a month; 3-day passes and team seats do not include Territory. Points reset at midnight UTC on the first day of each month. Unused points do not roll over, have no cash value, and cannot be transferred, sold or refunded. When your points run out, scans and checks stop until your points reset or you add points. We may change allowances and point costs with reasonable notice.

21.5. Extra Points Add-On

If you have an active monthly or annual subscription, you can buy the Territory points add-on: 1,500 more points each month for the price shown when you buy it (currently $9.95 a month, plus applicable tax). It is a separate subscription that renews automatically each month at the then-current price until you cancel it, and Section 4 applies to it. You can cancel it anytime in Manage Subscription. It also ends when your subscription ends or you delete your account. Its points stop when it ends.

21.6. Your Business Only

Use Territory only for businesses you own or are authorized to manage, and only for your own business. You are responsible for the listings, searches and other information you enter.

21.7. Other Businesses

Territory shows public information about other businesses. Anything Territory shows about another business's listing is information for you to check, not a finding that the business broke any rule. Do not use Territory to harass or interfere with other businesses, to post fake reviews, or to file false or bad-faith reports with Google or anyone else. If you report another business's listing, the report is your own decision and responsibility. MyPros+ does not file reports about other businesses.

22. Contact

Questions about these Terms may be directed to:

Darwin & Rose, LLC

2801 Ocean Park Blvd, Suite 1140

Santa Monica, CA 90405

Email: hello@mypros.com

Phone: 1-424-322-1712