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Error code reference

Electrolux Refrigerator Error Code Er

Ice maker communication error or incompatible protocols detected (also displayed for ambient thermistor failure at main control board).

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What the Er error code actually means

Your Electrolux refrigerator is displaying the ER code because it detected a problem with the control panel buttons. One or more buttons on the panel appears to be stuck or sending a constant signal, as if it is being pressed non-stop. This confuses the refrigerator's main computer, which then displays the flashing ER code to let you know something is wrong with the controls.

Diagnostic procedure

The full Er procedure

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MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Check J4-4, J4-5 and J4-6 connector on icemaker board; check J4 connector at main control board and 15 pin inline connector pins 4, 9, and 14. If ambient thermistor test, replace main control board.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of Er

Ranked by how often they cause this code
  1. 1Insufficient clearance compressing the keypad
  2. 2Physically stuck or mechanically jammed key
  3. 3Shorted or damaged user interface board
  4. 4Faulty or loose ribbon cable between keypad and control board

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Questions people ask about Er

What does the ER error code mean on an Electrolux refrigerator?
The ER code indicates the control board has detected a shorted or stuck key on the user interface or keypad. It displays as a repeating ER flash sequence. The refrigerator is registering a continuous input from one of the pads, either due to physical compression, a stuck key, or an electrical fault within the keypad or its wiring.
Is it safe to keep using my Electrolux refrigerator when the ER code is showing?
In most cases the refrigerator will continue cooling while the ER code is active, but the keypad may be unresponsive or behave erratically, limiting your ability to adjust settings. You should address the fault promptly because a continuously shorted pad can eventually cause further damage to the user interface board or main control board if left unresolved.
Can I reset the ER code on an Electrolux refrigerator by unplugging it?
Unplugging the refrigerator for a few minutes will clear the active error display, but the ER code will return if the underlying cause, such as a stuck key, insufficient clearance, or a shorted interface board, has not been corrected. A power reset is useful for confirming whether the fault is intermittent, but it is not a fix on its own.
How do I fix the ER code on my Electrolux refrigerator?
Start by checking the installation clearance. The refrigerator requires at least 1/2 inch of space between the keypad panel and the countertop or any adjacent surface. Pull the unit out slightly and check whether the code clears. If clearance is not the issue, inspect the keypad for stuck or jammed buttons and clean around each key. If the code persists, the user interface board or the ribbon cable connecting it to the main control board likely needs to be replaced.
How much does it cost to repair the ER error code on an Electrolux refrigerator?
If the fix is simply repositioning the refrigerator to restore proper clearance, there is no parts cost. A replacement user interface board for Electrolux refrigerators typically runs between $50 and $150 for the part, with professional labor adding $100 to $200 depending on your area. A ribbon cable replacement is generally less expensive than a full board. Diagnosing whether the board or cable is at fault before ordering parts saves money.

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