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Error code reference

Kenmore Air Conditioner Error Code HS

Heat sensor has failed.

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What the HS error code actually means

Your Kenmore air conditioner is displaying an HS code because the part that monitors heat inside the unit has stopped working correctly. The air conditioner detected a problem with this temperature sensor and is alerting you before it causes further issues. You should call Kenmore support at 1-800-4-MY-HOME to have a technician diagnose and fix the problem.

Diagnostic procedure

The full HS procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

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1
First diagnostic step
Contact 1-800-4-MY-HOME® for repair.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of HS

Ranked by how often they cause this code
  1. 1Failed heat sensor thermistor
  2. 2Damaged or corroded sensor wiring
  3. 3Loose or disconnected sensor connector
  4. 4Control board input circuit fault

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Questions people ask about HS

What does HS mean on a Kenmore air conditioner?
The HS code on a Kenmore air conditioner means the heat sensor has failed. The heat sensor monitors temperature within the unit, and when the control board detects a signal that falls outside the expected range, it triggers this error. The unit may limit or stop operation until the issue is resolved. Kenmore recommends calling 1-800-4-MY-HOME for professional repair.
Is it safe to keep running my Kenmore air conditioner when the HS code is displayed?
Continuing to operate the unit with an active HS code is not recommended. The heat sensor is part of the temperature monitoring system, and running the unit without a functioning sensor means it cannot properly detect unsafe heat conditions. This could potentially lead to overheating or component damage over time.
Who should repair the HS error code on a Kenmore air conditioner?
Kenmore specifically directs users to contact 1-800-4-MY-HOME for this error, indicating that a qualified service technician should handle the diagnosis and repair. The repair involves working with sensor wiring and potentially the control board, which requires proper tools and technical knowledge. Attempting self-repair without the appropriate background risks further damage to the unit.
Can I reset my Kenmore air conditioner to clear the HS error code?
A power reset may temporarily clear the HS code, but if the heat sensor or its wiring has actually failed, the error will return once the unit restarts and polls the sensor again. Resetting does not repair the underlying hardware fault. A proper repair requires diagnosing and replacing the faulty component.
How much does it cost to fix the HS error code on a Kenmore air conditioner?
Repair costs vary depending on the root cause. If only a wiring connection needs to be reseated, the cost may be limited to a service call fee, typically in the range of $75 to $150. If the heat sensor thermistor needs replacement, parts and labor combined often fall between $100 and $250. A control board replacement would be at the higher end of the cost range.

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