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Error code reference

Kenmore Dryer Error Code Call Service

Error detected can only be resolved by calling a service technician.

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What the Call Service error code actually means

Your Kenmore dryer has detected a problem that it cannot describe in simple terms, and it is telling you that a repair technician needs to take a look. This is not something you can fix by pressing buttons or resetting the machine. Calling Kenmore support at 1-800-469-4663 is the recommended first step to get the right help.

Diagnostic procedure

The full Call Service procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Call 1-800-4-MY-HOME (1-800-469-4663) for assistance.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of Call Service

Ranked by how often they cause this code
  1. 1Main Control Board Failure
  2. 2Motor or Motor Control Circuit Fault
  3. 3Persistent Safety Circuit Trip
  4. 4Thermistor or Temperature Sensor Malfunction
  5. 5Internal Communication Error Between Components

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Questions people ask about Call Service

What does Call Service mean on a Kenmore dryer?
The Call Service error means the dryer's control system has detected a fault that cannot be resolved through standard user troubleshooting steps. It is a general alert reserved for conditions requiring professional diagnosis. Kenmore recommends calling 1-800-4-MY-HOME (1-800-469-4663) to get assistance from a qualified technician.
Is it safe to keep using my Kenmore dryer when it shows Call Service?
It is not recommended to continue operating the dryer after this error appears. The code indicates an unresolved internal fault, and running the unit could worsen the underlying problem or, depending on the cause, pose a fire or electrical hazard. Stop using the dryer until a technician has assessed and cleared the fault.
How much does it cost to repair a Kenmore dryer showing the Call Service error?
Repair costs vary widely depending on the root cause identified by the technician, ranging from around $100 to $400 or more for parts and labor. A failed control board or motor will generally cost more to repair than a sensor or wiring issue. Getting a diagnosis first through Kenmore support will help clarify the likely repair scope and cost.
Can I fix the Call Service error on my Kenmore dryer myself?
This error is specifically designated as one that requires professional service, meaning Kenmore does not provide a user-level fix for it. Attempting repairs without proper diagnostic equipment and technical knowledge could worsen the fault or create safety risks. Contacting Kenmore support is the appropriate starting point before attempting any self-repair.
Will resetting my Kenmore dryer clear the Call Service error?
A basic power reset is unlikely to permanently clear this error because the control board has flagged a condition it considers beyond a simple restart fix. The error may temporarily disappear but will typically return if the underlying cause is not addressed. Professional diagnosis is required to properly resolve the fault.

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