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Error code reference

KitchenAid Microwave Error Code RETRY

An invalid value has been entered; the entry should be retried.

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What the RETRY error code actually means

The RETRY message means the microwave did not understand the number or setting you just entered, because it was outside the range the appliance allows for that function. Simply press Cancel, then try entering your desired cook time, power level, or other setting again using a valid value. This is not a sign that something is broken.

Diagnostic procedure

The full RETRY procedure

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MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Retry the entry with a valid value.
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Most common causes of RETRY

Ranked by how often they cause this code
  1. 1Out-of-range value entered
  2. 2Incorrect mode selected before entry
  3. 3Touchpad registering unintended key presses
  4. 4Control board input processing fault

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Questions people ask about RETRY

What does RETRY mean on a KitchenAid microwave?
RETRY means the value you just entered is not valid for the function you selected. The microwave's control system rejected the input because it fell outside the accepted range for that mode. Pressing Cancel and re-entering a value within the correct range will clear the message and allow normal operation.
Is the RETRY error on a KitchenAid microwave a safety concern?
No, RETRY is not a safety-related error. It is simply an input validation notice and does not indicate any electrical, thermal, or mechanical issue with the appliance. The microwave has not malfunctioned, and it is safe to continue using it once a valid entry is made.
How much does it cost to repair a KitchenAid microwave showing RETRY?
In most cases, the RETRY error requires no repair at all, since it is resolved by simply re-entering a valid value. If the issue is traced to a faulty touchpad, replacement parts and labor typically range from $80 to $200 depending on the model and service provider. A control board replacement, if needed, generally costs more, ranging from $150 to $350 or higher including labor.
How do I fix the RETRY error on my KitchenAid microwave?
Press the Cancel or Stop button to clear the current entry, then try again with a value that falls within the accepted range for the cooking function you are using. For example, power levels must be between 1 and 10, and cook times must be greater than zero. If the error keeps appearing even with seemingly valid entries, the touchpad or control board may need inspection.
Will resetting my KitchenAid microwave clear the RETRY error?
A soft reset by pressing Cancel will clear the RETRY message immediately. A hard reset by unplugging the unit for a minute and plugging it back in is not necessary for this error, since it is caused by user input rather than a system fault. However, if the error returns repeatedly without an obvious input mistake, a hard reset may help rule out a temporary control board glitch.

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