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Model reference

Whirlpool WED9620HC2

Dryer

6 documents51 error codes26 service modes

Available documentation

Service Manual

  • Dimension Guide12 pg
    Covers this model
  • Service Manual Whirlpool & Maytag 27" Front-load Gas & Electric Dryers80 pg
    Covers this model

Tech Sheet

  • Tech Sheet W11459719 REVA2 pg
    Covers this model

Quick Reference

  • Quick Reference Sheet2 pg
    Covers this model
  • Quick Start Guide2 pg
    Covers this model
  • Quick Reference Sheet2 pg
    Covers this model
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Error codes (51)

CodeMeaning
F0 E0No fault codes stored in memory.F0 E2Over suds condition detectedF0 E4High water temperature detected during rinse cycle (105°F or higher).F0 E5Off balance load detected.F0E0No fault codes stored in memory.F0E2Over suds condition detected; suds prevent basket from spinning up to speed or…F0E4High water temperature detected during rinse cycle (105°F or higher).F0E5Off balance load detected.F1 E1Main control fault.F1 E2Motor control faultF1E1Main control fault.F1E2Motor control fault on the main control board.F2 E1Stuck keyF2 E3Mismatch of Main Control and UIF2E1Stuck key detected; one or more keys on the User Interface were actuated for 15…F2E2Mismatch of main control and user interface; UI identification does not match…F2E3Stuck key detected (alternate error number for stuck key fault).F3 E1Pressure sensor faultF3 E2Inlet water temperature faultF3E1Pressure sensor fault; main control detects an out of range pressure signal.F3E2Inlet water temperature fault; inlet thermistor detected open or shorted.F3E3Inlet thermistor is open or shorted (open if temp drops below 18°F / >245k…F3E5Second moisture sensor strip is open or shorted (Quad Sense models only; only…F5 E1Lid switch faultF5 E2Lid lock faultF5 E3Lid unlock faultF5 E4Lid not opened between cyclesF5E1Lid switch faultF5E2Lid lock fault; lid lock has not moved into locked position or motor cannot be…F5E3Lid unlock fault; lid lock has not moved into unlocked position or motor cannot…
View all 51 error codes
F5E4Lid not opened between cycles; user presses START after several consecutive…F6E1ACU and HMI have not communicated for a specified amount of time.F6E2WiFi Module has not responded for a specified amount of time.F7 E1Basket speed sensor faultF7 E5Shifter faultF7 E6Motor faultF7 E7Motor unable to reach target RPMF7E1Basket speed sensor fault; main control cannot determine speed of basket or…F7E5Shifter fault; main control cannot determine position of shifter.F7E6Motor fault; open clockwise or counterclockwise circuit of the motor.F7E7Motor unable to reach target RPM; basket speed sensor detects target RPM was…F8 E1No fill / long fillF8 E3Overflow conditionF8 E5Hot and cold water supply hoses are reversed.F8E1No fill / long fill; water level does not change for a period of time or water…F8E3Overflow condition; main control senses water level that exceeds the washer's…F8E5Hot and cold inlet hoses are reversed.F9 E1Long drainF9E1Long drain; water level does not change after drain pump is on for 10 minutes.FCE1WiFi Module communications lost.PFPower failure occurred while the dryer was running.

Service modes (26)

  • Automatic Test Mode["Enter Diagnostic Test Mode.","Turn cycle selector knob until Spin LED is On (display shows '02'…
  • automatic_test["Enter Service Diagnostic Test Modes.","Turn cycle selector knob until 'Spin' LED is On and '02'…
  • calibration["Enter Service Diagnostic Test Modes.","Turn cycle selector knob until 'Rinse' LED is On and '04'…
  • Calibration Mode["Enter Diagnostic Test Mode.","Turn cycle selector knob until Rinse LED is On (display shows '04'…
  • Component Activation / Quick Service Cycle (LCD in Door Models)["Enter Service Diagnostic Mode (LCD in Door) first.","From the DIAGNOSTICS HOME screen, scroll…
  • diagnostic["Ensure washer is in standby mode (plugged in with all indicators off).","RESET
  • Diagnostic Test Mode Entry["Ensure washer is in standby mode (plugged in with all indicators off).","RESET
  • Fault Code Display Mode["Enter Diagnostic Test Mode.","Turn cycle selector knob until Done LED is On (display shows '01'…
  • fault_code_display["Enter Service Diagnostic Test Modes.","Turn cycle selector knob until 'Done' LED is On and '01'…
  • Key Activation & Encoder Test (Console Models)["Activate Service Diagnostic Mode first.","Press and release the 1st button used to activate…
  • Manual Test Mode["Enter Diagnostic Test Mode.","Turn cycle selector knob until Spin & Done LEDs are On (display…
  • manual_test["Enter Service Diagnostic Test Modes.","Turn cycle selector knob until 'Spin & Done' LEDs are On…
  • Sales Demo Mode["Activate diagnostic test mode.","Turn cycle selector knob until Rinse & Done LEDs are On and…
  • Service Diagnostic Mode["Ensure the dryer is in standby mode (plugged in with all indicators off).","Select three (3)…
  • Service Diagnostic Mode (Console Models)["Ensure the dryer is in standby mode (plugged in with all indicators off).","Select any three (3)…
  • Service Diagnostic Mode (LCD in Door Models)["Ensure the dryer is in standby mode (plugged in with all indicators off).","Open and close the…
  • Service Diagnostic Mode Entry["Ensure washer is in standby mode (plugged in with all indicators off).","RESET
  • Service Diagnostic Test Modes (Entry)["Ensure washer is in standby mode (plugged in with all indicators off).","RESET
  • Service Test Mode (Console Models)["Activate Service Diagnostic Mode first.","Press and release the 2nd button used to activate…
  • Software Version Display (Console Models)["Activate Service Diagnostic Mode first.","Press and hold the 2nd button used to activate Service…
  • Software Version Display Mode["Enter Diagnostic Test Mode.","Turn cycle selector knob until Rinse, Spin, and Done LEDs are On…
  • sw_version_display["Enter Service Diagnostic Test Modes.","Turn cycle selector knob until 'Rinse, Spin, and Done'…
  • Tachometer Verification Mode["Enter Diagnostic Test Mode.","Turn cycle selector knob until Wash and Done LEDs are On (display…
  • tachometer_verification["Enter Service Diagnostic Test Modes.","Turn cycle selector knob until 'Wash and Done' LEDs are On…
  • UI Test Mode["Enter Diagnostic Test Mode.","Turn cycle selector knob until Rinse & Spin LEDs are On (display…
  • ui_test["Enter Service Diagnostic Test Modes.","Turn cycle selector knob until 'Rinse & Spin' LEDs are On…

Full entry steps, exit procedures, and test sequences are available in Max.

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