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Error code reference

GE Range Error Code 960

Bad RC17 control.

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What the 960 error code actually means

Your GE range has detected a problem with its main control board, which is the electronic brain that manages cooking functions. This part has failed internally and is telling you it needs to be replaced. Until the control board is swapped out, the range may not operate correctly or at all.

Diagnostic procedure

The full 960 procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Replace RC17 control.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of 960

Ranked by how often they cause this code
  1. 1Failed RC17 control board
  2. 2Power surge or voltage spike
  3. 3Heat or thermal damage to the control board
  4. 4Moisture or contamination on the board
  5. 5Loose or damaged wiring harness connection to the RC17

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Questions people ask about 960

What does 960 mean on a GE range?
Error code 960 on a GE range means the RC17 control board has been identified as bad or internally failed. This is a self-reported fault from the control module itself, indicating the board can no longer operate correctly. The diagnostic guidance for this code points directly to replacing the RC17 control board as the required repair.
Is it safe to use my GE range while it shows error code 960?
It is not recommended to continue using the range while error code 960 is active. A failed RC17 control board may cause unpredictable behavior in oven temperature regulation or burner control. Discontinue use until the board has been replaced and the range has been confirmed to operate normally.
How much does it cost to repair error code 960 on a GE range?
The cost to repair error code 960 typically depends on the price of the replacement RC17 control board and labor if a technician is hired. Control board parts for GE ranges generally range from around $100 to $350 or more depending on the specific model. Professional labor to diagnose and replace the board can add $75 to $200 or more, bringing total repair costs into the range of $175 to $550 depending on your location and service provider.
Can I fix error code 960 on my GE range myself?
A technician or experienced DIYer comfortable working with appliance electronics can replace the RC17 control board. The repair involves disconnecting power, accessing the control board, unplugging the wiring harness, and installing a compatible replacement board. If you are not comfortable working with electrical components, a qualified appliance technician should perform the repair.
Will resetting my GE range clear error code 960?
Resetting the range by cutting power at the breaker may temporarily clear the display, but the error will return because the RC17 control board has a genuine internal failure. A power reset does not repair a failed board, so the code will reappear once the range is powered back on and the fault is detected again. Replacement of the RC17 board is the only reliable fix.

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