mypros+
Error code reference

GE Range Error Code E014

Loss of Display tail #0, #1, or Loss of Keyboard Tail (multiple sub-conditions under E014).

GE codesGE range codes

Loss of Display tail #0, #1, or Loss of Keyboard Tail (multiple sub-conditions under E014).

First step from the service manual

Check connection P1 on ESEC-UIB and P1 on ESEC Rotary HI Board (for display tail #0). Check connection P2 on ESEC-UIB and P2 on ESEC Rotary HI Board (for display tail #1). Check connection J2 on ESEC-UIB and J8 (for keyboard tail).

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

MyPros+ Max

Get the full diagnostic procedure for E014.

  • Step-by-step tests with expected resistance, voltage, and continuity values
  • Wiring diagram references and connector pinouts from the OEM service manual
  • Verified part numbers when replacement is required
Get the full procedure

$29/month · Cancel anytime · Or $9.95 3-day pass

What E014 means on a GE range

E014 on a GE range signals a loss of communication along one or more flat ribbon connections, called tails, that link the ESEC-UIB (User Interface Board) to other control components. The error covers three distinct sub-conditions: loss of Display Tail #0, loss of Display Tail #1, or loss of the Keyboard Tail. Each tail is a thin flexible cable that carries data and power signals between the UIB and the ESEC Rotary HI Board. When the control cannot detect a valid signal along any of these paths, it throws E014 to alert the technician that the communication link has been interrupted.

The physical connections involved are specific and worth noting precisely. Display Tail #0 runs between connector P1 on the ESEC-UIB and connector P1 on the ESEC Rotary HI Board. Display Tail #1 connects P2 on the ESEC-UIB to P2 on the ESEC Rotary HI Board. The Keyboard Tail connects J2 on the ESEC-UIB to J8. Any of these three paths, if unseated, damaged, or corroded, will trigger the E014 fault code. Because each sub-condition points to a specific connector pair, the error can often be isolated quickly by inspecting the appropriate connection.

Common causes include connectors that have worked loose from vibration, ribbon cables that have developed a crease or tear, and corrosion on connector pins from moisture exposure. In some cases the ESEC-UIB itself or the ESEC Rotary HI Board has failed internally, preventing signal transmission even when the physical cable appears intact. Reseating the connectors is always the correct first step before replacing any hardware.

Source: manufacturer service documentation.

Common causes of E014

  1. 01

    Loose or unseated ribbon cable connector

    Wiring / connection

    Vibration from normal use can cause the flat ribbon connectors at P1, P2, or J2 on the ESEC-UIB to partially unseat. Inspect each connector pair and firmly reseat any that show even slight looseness.

  2. 02

    Damaged or creased ribbon cable

    Part replacement

    The flexible tail cables can develop cracks, tears, or sharp creases that break the internal conductors while the cable still appears connected. Flex each cable gently and look for visible damage along the length of the ribbon.

  3. 03

    Corroded connector pins

    Wiring / connection

    Moisture or grease vapor can cause oxidation on the connector pins at P1, P2, J2, or J8, raising contact resistance and interrupting the signal. Look for discoloration or buildup on the metal contacts and clean carefully if found.

  4. 04

    Failed ESEC Rotary HI Board

    Part replacement

    If the cables and connectors check out physically, the ESEC Rotary HI Board itself may have failed, preventing it from sending or receiving signals through the display tail connections at P1 or P2.

  5. 05

    Failed ESEC-UIB (User Interface Board)

    Part replacement

    Internal failure of the ESEC-UIB can cause it to stop recognizing any tail connection, triggering E014 even when all cables are properly seated and undamaged. This is typically diagnosed after all cables and the Rotary HI Board have been ruled out.

See the test procedure for each cause

Frequently asked questions about E014

What does E014 mean on a GE range?
E014 indicates a loss of signal on one of the internal ribbon cable connections between the ESEC User Interface Board and the ESEC Rotary HI Board. The fault can involve Display Tail #0 at connector pair P1, Display Tail #1 at connector pair P2, or the Keyboard Tail at J2 and J8. The range cannot operate normally until the affected connection is restored or the damaged component is replaced.
Can I fix the E014 error myself on a GE range?
A technician or confident DIYer can attempt to resolve E014 by locating and reseating the ribbon cable connectors at P1, P2, and J2 on the ESEC-UIB and at the corresponding connectors on the ESEC Rotary HI Board. If the cables are visibly damaged or the connectors are corroded, those components will need replacement. Working inside the control panel requires disconnecting power and some comfort with removing panels and handling delicate ribbon cables.
Is it safe to use my GE range while it shows the E014 error?
It is not recommended to use the range while E014 is active. A loss of keyboard or display communication means the control system may not be functioning reliably, which could affect your ability to set temperatures accurately or stop cooking functions. It is best to leave the range unplugged until the fault is diagnosed and corrected.
Will resetting my GE range clear the E014 error code?
Resetting the range by cutting power at the breaker for a minute or two may temporarily clear the E014 display, but the code will return if the underlying connection problem has not been fixed. The fault is tied to a physical or electrical condition in the ribbon cable circuit, not a software glitch, so a reset alone is not a repair.
How much does it cost to repair a GE range showing E014?
If the fix is simply reseating a loose connector, the cost may be limited to a service call fee, which typically ranges from $75 to $150 depending on your area. If a ribbon cable needs replacement, parts costs are generally modest. If the ESEC-UIB or ESEC Rotary HI Board needs replacement, total repair costs including parts and labor can range from $200 to $500 or more depending on parts availability and local labor rates.

Related GE range codes

All GE range codes
View all 303 GE range codes

78,000+ service manuals · 160,000+ error codes · 55+ brands

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass