mypros+
Error code reference

Goodman Air Conditioner Error Code Ur

Un-Rented Status (EHH & INN or wireless).

Goodman codesGoodman air conditioner codes

Un-Rented Status (EHH & INN or wireless).

First step from the service manual

Front Desk needs to set to Rented mode (if applicable).

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

MyPros+ Max

Get the full diagnostic procedure for Ur.

  • Step-by-step tests with expected resistance, voltage, and continuity values
  • Wiring diagram references and connector pinouts from the OEM service manual
  • Verified part numbers when replacement is required
Get the full procedure

$29/month · Cancel anytime · Or $9.95 3-day pass

What Ur means on a Goodman air conditioner

The Ur code on a Goodman air conditioner stands for Un-Rented Status and is specific to hospitality-grade HVAC systems that integrate with property management platforms such as EHH (Energy and Hospitality Hub) or INN-based control networks, as well as wireless hotel energy management systems. These systems are designed to allow front desk personnel to control the occupancy state of individual room units, enabling energy savings when a room is unoccupied. When the unit receives or retains an Un-Rented status signal, it restricts normal operation and displays the Ur code to indicate it is in a controlled, low-activity state.

This code is not an equipment fault in the traditional sense. It reflects a communication status between the room thermostat or terminal unit controller and the property management system (PMS). The unit is functioning as designed: it has received an instruction, or has defaulted to a state, indicating the room is not currently assigned to a guest. In this mode, the unit may limit heating or cooling setpoints to a setback range to conserve energy.

The most direct resolution involves a front desk operator setting the room status to Rented or Occupied within the property management software or wireless control interface. If the status is correctly set to Rented but the Ur code persists, there may be a communication failure between the PMS and the room controller, a wiring issue on the control network, or a fault in the wireless interface module. In those cases, the physical connection and communication hardware should be inspected.

Source: manufacturer service documentation.

Common causes of Ur

  1. 01

    Room status not set to Rented in PMS

    Wiring / connection

    The most frequent cause is that the front desk has not updated the room status to Rented or Occupied in the property management system. This is the first thing to check and resolve.

  2. 02

    Communication failure between PMS and room controller

    Wiring / connection

    If the room has been checked in but Ur persists, the control network connection between the property management system and the in-room unit may be interrupted. Inspect control wiring and network connections at the thermostat and any interface panels.

  3. 03

    Wireless interface module fault or signal loss

    Part replacement

    On wireless-integrated systems, the in-room unit may lose its connection to the wireless gateway or hub, causing it to default to Un-Rented status. Check the wireless module for power and signal.

  4. 04

    EHH or INN system configuration error

    Wiring / connection

    Incorrect room assignment or programming in the EHH or INN control platform can result in the unit not receiving proper occupancy signals. Review the room configuration settings in the energy management software.

  5. 05

    Faulty in-room thermostat or controller

    Part replacement

    A defective room thermostat or terminal controller may fail to process occupancy signals correctly, causing a persistent Ur display even when the PMS shows the room as rented.

See the test procedure for each cause

Frequently asked questions about Ur

What does Ur mean on a Goodman air_conditioner?
Ur stands for Un-Rented Status on Goodman air conditioners used in hospitality settings with EHH, INN, or wireless energy management systems. It indicates the unit has received a signal that the room is not currently occupied or rented. The system intentionally limits operation in this state to conserve energy. It is not a mechanical or electrical fault with the unit itself.
How do I fix the Ur code on a Goodman air conditioner?
The primary fix is for front desk staff to update the room status to Rented or Occupied in the property management system. Once the PMS sends the Rented signal to the unit, the Ur code should clear and normal operation should resume. If the code remains after the status is updated, check the control network wiring and the wireless interface module for communication issues.
Is the Ur code on a Goodman unit a safety concern?
No, the Ur code does not indicate a safety hazard. The unit is operating in a controlled energy-saving state as designed by the system. There is no electrical fault, refrigerant issue, or mechanical failure associated with this code. Normal operation will return once the room is set to Rented status.
Will resetting the Goodman unit clear the Ur code?
Simply resetting or power-cycling the unit is unlikely to permanently clear the Ur code if the property management system still has the room flagged as Un-Rented. The unit will receive the Un-Rented status signal again upon restart. The correct resolution is updating the room status in the PMS, not resetting the air conditioner.
How much does it cost to repair a Goodman unit showing the Ur code?
In most cases there is no repair cost, since the fix involves a front desk staff member updating the room status in the property management software. If the issue is caused by a failed wireless interface module or a faulty thermostat controller, parts and labor costs can range from around $75 to $300 or more depending on the component and the service provider. A technician should diagnose the communication system before any parts are ordered.

Related Goodman air conditioner codes

All Goodman air conditioner codes
View all 27 Goodman air conditioner codes

78,000+ service manuals · 160,000+ error codes · 55+ brands

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass