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Error code reference

Kenmore Refrigerator Error Code It E

Ice maker kit defect

Ice maker kit defect — electric system error such as motor, gear, Hall IC, or operation circuit within ice maker kit.

First step from the service manual

Check ice maker motor, gear, Hall IC, and operation circuit when ice ejecting does not operate on pressing I/M TEST switch.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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  • Step-by-step tests with expected resistance, voltage, and continuity values
  • Wiring diagram references and connector pinouts from the OEM service manual
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What It E means on a Kenmore refrigerator

The It E error code on a Kenmore refrigerator indicates a defect within the ice maker kit's electrical system. This code is triggered when a fault is detected in one or more of the core components responsible for the ice ejection cycle: the ice maker motor, the drive gear assembly, the Hall effect IC sensor, or the broader operation circuit within the ice maker kit. The Hall IC is particularly important here, as it provides positional feedback to the control board by detecting the rotation of the ice maker's ejector arm. If this sensor fails or sends an incorrect signal, the control board interprets the ejection cycle as incomplete or non-functional and throws the It E code.

The primary diagnostic trigger for this code is a failure of the ice ejection mechanism to operate when the I/M TEST switch is pressed. This test switch forces the ice maker through a manual harvest cycle, and if the ejector does not rotate or completes only a partial revolution, the fault points toward one of the four components listed above. A seized or stripped gear assembly can prevent the motor from turning the ejector arm. A burned or open motor winding will produce no movement at all. A failed Hall IC will cause the control board to lose position tracking even if the motor is physically running.

Diagnosing this error requires isolating each component in sequence. Begin by pressing the I/M TEST switch and observing whether any mechanical movement occurs. If the ejector does not move, check for voltage at the motor terminals before condemning the motor itself. Inspect the gear assembly for stripped teeth or binding. Test the Hall IC's output signal during a test cycle if your meter supports it. Any break in the operation circuit, including wiring harness damage or a corroded connector, can also produce this code without any individual component being fully failed.

Source: manufacturer service documentation.

Common causes of It E

  1. 01

    Failed ice maker motor

    Part replacement

    The motor that drives the ejector arm may have an open winding or seized bearings, preventing any movement during the harvest cycle. If pressing the I/M TEST switch produces no motor sound or motion, the motor is the most likely culprit.

  2. 02

    Faulty Hall effect IC sensor

    Part replacement

    The Hall IC monitors the rotational position of the ejector arm and reports back to the control board. A failed Hall IC will cause the board to lose position feedback, triggering the It E code even if the motor and gears are physically intact.

  3. 03

    Stripped or damaged gear assembly

    Part replacement

    The plastic gear set that transfers motor rotation to the ejector arm can strip or crack over time, especially in older units. If the motor runs but the ejector arm does not move, inspect the gear teeth for wear or breakage.

  4. 04

    Wiring harness or connector issue

    Wiring / connection

    Corroded, loose, or damaged connectors between the ice maker kit and the refrigerator's control board can interrupt the operation circuit and trigger this code. Inspect all harness connections at the ice maker module for corrosion or pushed-back terminals.

  5. 05

    Internal operation circuit failure

    Part replacement

    The circuit board or control circuitry built into the ice maker kit itself can fail due to moisture exposure or component aging. If the motor, gears, Hall IC, and wiring all check out, the ice maker module's internal circuit board may need replacement.

See the test procedure for each cause

Frequently asked questions about It E

What does It E mean on a Kenmore refrigerator?
The It E code on a Kenmore refrigerator indicates an electrical system defect within the ice maker kit. Specifically, it points to a problem with the ice maker motor, gear assembly, Hall effect IC sensor, or the operation circuit inside the ice maker unit. The code typically appears when the ice ejection cycle fails to complete or does not initiate at all.
Can I fix the It E error code myself?
Some causes of the It E code are DIY-friendly, such as reseating a loose wiring harness connector or inspecting the gear assembly for visible damage. However, replacing the Hall IC, motor, or internal circuit board requires basic electrical knowledge and comfort working with appliance components. If you are not confident testing motor terminals or tracing circuit faults, a qualified technician is recommended.
Is it safe to use my refrigerator while the It E code is active?
The It E error is isolated to the ice maker system and does not affect the refrigerator's cooling or food preservation functions. Your fresh food and freezer compartments should continue operating normally. You can safely continue using the refrigerator for food storage while you arrange repairs, but the ice maker will not function until the fault is resolved.
How much does it cost to repair the It E error on a Kenmore refrigerator?
Repair costs vary depending on which component has failed. A replacement ice maker kit or module typically ranges from $50 to $150 in parts alone. If you hire a technician, labor costs can bring the total to between $150 and $350 depending on your location and the extent of the diagnosis required. Replacing only a gear assembly or motor, if sold separately, may cost less.
Will resetting the refrigerator clear the It E error code?
A power reset may temporarily clear the It E code from the display, but it will not resolve the underlying hardware fault. If the motor, gear, Hall IC, or operation circuit is defective, the code will return once the ice maker attempts another harvest cycle. A reset is useful for ruling out a one-time control glitch, but persistent It E codes require physical component diagnosis and repair.

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