Kenmore Washer Error Code E64

E64 indicates a door lock assembly problem. The washer's control board is not receiving the expected signal confirming the door is properly locked. This prevents the machine from starting or continuing a cycle as a safety precaution. The fault can stem from wiring issues, a faulty lock assembly, or a damaged door strike.

No, you should not attempt to run the washer while E64 is active. The error exists specifically because the door lock system cannot be confirmed as functional. Running a washer with an unverified door lock creates a risk of the door opening during a spin cycle, which can cause water damage or injury.

Repair costs vary depending on the root cause. If only a wiring connection needs to be reseated or cleaned, there may be no parts cost at all. A replacement door lock assembly typically ranges from $25 to $80 in parts depending on the model. If professional labor is required, total repair costs can range from $100 to $250 or more depending on your area and the technician's rates.

Many cases of E64 can be addressed without professional help. Start by unplugging the washer and inspecting the wiring harness and connectors between the control board and door lock assembly for loose pins, corrosion, or damage. If the wiring is intact, the door lock assembly itself may need to be replaced, which is a moderately straightforward repair for someone comfortable working with appliances.

A reset may temporarily clear the E64 code, but if the underlying problem with the door lock assembly or wiring is not resolved, the error will return. Unplug the washer for a few minutes to reset the control board, then run a test cycle. If E64 comes back, the fault needs to be diagnosed and repaired rather than repeatedly cleared.