mypros+
Error code reference

Kenmore Washer Error Code OE

Water is not completely drained within 12 minutes; drainage error.

Avg. service call
$285
National average. Trip fee plus diagnostic plus labor. Before parts.
MyPros+ 3-day pass
$9.95
Same diagnostic steps, on your phone. Start now.
You keep in your pocket
~$275
Even before you buy the part.
Skip the service call. Fix it yourself.
Full procedure unlocks instantly.
Get Started

What the OE error code actually means

Your Kenmore washer is showing OE because it tried to drain the water out but could not finish draining within 12 minutes. This usually means something is blocking or slowing down the drain, like a kinked hose or a clogged pump. The washer stops itself to avoid making a mess or causing damage until the problem is fixed.

Diagnostic procedure

The full OE procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Check if drain hose is located properly (0.9-1.2m above floor); check if drain hose is folded or clogged; check drain pump motor contact and WHITE 6-pin connector at the main board.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
Unlock OE procedure $9.95

Or subscribe: $29/month for unlimited access to all codes plus Max AI diagnostics.

Most common causes of OE

Ranked by how often they cause this code
  1. 1Kinked or improperly routed drain hose
  2. 2Clogged drain hose or pump filter
  3. 3Loose or faulty WHITE 6-pin connector at main board
  4. 4Failed drain pump motor
  5. 5Main control board fault

Most DIYers save hundreds by diagnosing before ordering parts.

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass

Questions people ask about OE

What does OE mean on a Kenmore washer?
OE on a Kenmore washer means the machine was unable to drain all of the water within 12 minutes, triggering a drainage error. The control board monitors the drain cycle and stops the machine when that time limit is exceeded. The fault can stem from a blocked or improperly positioned drain hose, a clogged pump, a wiring connection problem at the main board, or a failed pump motor.
Is it safe to use my Kenmore washer when it shows OE?
It is not advisable to continue running the washer while OE is active. The machine has stopped because water was not removed in time, and attempting additional cycles without resolving the drain issue can leave standing water in the drum, potentially leading to mold growth or further strain on the pump motor. Resolve the drain fault before resuming normal use.
How much does it cost to repair a Kenmore washer with an OE error?
If the fix involves only repositioning or unclogging the drain hose, the repair costs nothing beyond your time. Reseating a loose wiring connector is also a no-cost repair. If the drain pump motor needs to be replaced, parts and labor typically range from around $100 to $250 depending on your location and the specific pump model required. A control board replacement, if needed, will generally cost more.
How do I fix the OE error code on my Kenmore washer?
Start by checking the drain hose: confirm it is not kinked or folded and that it enters the standpipe or sink at a height between 0.9 and 1.2 meters above the floor. If the hose looks fine, unplug the washer and reseat the WHITE 6-pin pump motor connector at the main board. If the error returns after these steps, the drain pump motor should be tested and replaced if it is not functioning.
Will resetting my Kenmore washer clear the OE error?
Unplugging the washer for a few minutes and restarting it may temporarily clear the OE code, but the error will return if the underlying drainage problem is not corrected. A reset does not fix a clogged hose, a bad connector, or a failed pump. Address the root cause first so the code does not reappear on the next drain cycle.

78,000+ service manuals · 160,000+ error codes · 55+ brands

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass