mypros+
Error code reference

LG Air Conditioner Error Code E401

Outdoor unit freezing (compressor stop)

Avg. service call
$285
National average. Trip fee plus diagnostic plus labor. Before parts.
MyPros+ 3-day pass
$9.95
Same diagnostic steps, on your phone. Start now.
You keep in your pocket
~$275
Even before you buy the part.
Skip the service call. Fix it yourself.
Full procedure unlocks instantly.
Get Started

What the E401 error code actually means

Your LG air conditioner has detected that the indoor cooling coil is getting too cold and starting to freeze up, so it shut off the outdoor compressor to protect itself. This usually happens because air cannot flow freely through the unit, either because a vent is blocked or the indoor fan is not working properly. Once the cause is fixed and the ice melts, the system should recover and restart.

Diagnostic procedure

The full E401 procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Check if indoor unit inlet or outlet grill is closed; check if indoor fan is working.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
Unlock E401 procedure $9.95

Or subscribe: $29/month for unlimited access to all codes plus Max AI diagnostics.

Most common causes of E401

Ranked by how often they cause this code
  1. 1Blocked or closed indoor grille
  2. 2Indoor fan motor failure or reduced speed
  3. 3Clogged air filter
  4. 4Low refrigerant charge
  5. 5Operation in low ambient temperature

Most DIYers save hundreds by diagnosing before ordering parts.

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass

Questions people ask about E401

What does E401 mean on a LG air_conditioner?
E401 on an LG air conditioner signals that the indoor evaporator coil has reached a freezing condition, triggering the system to stop the outdoor compressor as a protective measure. The unit enters this mode to prevent ice buildup from causing further damage or blocking airflow completely. The error will persist until the underlying airflow or refrigerant issue is corrected and the coil temperature returns to a safe level.
Will resetting the unit clear the E401 error?
Resetting the unit by powering it off and back on may temporarily clear the E401 code, but the error will return if the root cause is not addressed. Allow any ice on the evaporator to fully melt before restarting, which can take 30 to 60 minutes with the fan running in fan-only mode. A reset is only a lasting fix if the triggering condition, such as a blocked grille or clogged filter, has been corrected first.
How much does it cost to repair an E401 error on an LG air conditioner?
If the fix is as simple as clearing a blocked grille or cleaning a dirty filter, there is no parts cost involved. A fan motor replacement typically ranges from around 150 to 400 dollars including labor, depending on the model and technician rates. If the issue involves a refrigerant leak, costs can range from 200 to 600 dollars or more, covering leak detection, repair, and recharging the system.
How do I fix E401 on my LG air conditioner?
Start by checking that all indoor unit grilles are fully open and free of obstructions, and confirm that the indoor fan is running when the unit is operating. Clean or replace the air filter if it is clogged. If the grilles are clear and the fan is working normally, the issue may be low refrigerant or a faulty fan motor, both of which require a qualified technician to diagnose and repair.
Is it safe to keep running my LG AC when E401 appears?
You should not continue running the unit in cooling mode while E401 is active. A frozen evaporator coil can cause liquid refrigerant to return to the compressor, potentially damaging it. The compressor stop function is designed to protect the system, and bypassing or repeatedly resetting it without fixing the cause can lead to compressor failure and costly repairs.

78,000+ service manuals · 160,000+ error codes · 55+ brands

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass