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Error code reference

LG Refrigerator Error Code 1-2-3-4-5

Control panel lights blinking sequentially indicates the refrigerator is in store demo (demonstration) mode.

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What the 1-2-3-4-5 error code actually means

Your LG refrigerator is in store demo mode, which means the cooling system has been turned off on purpose. This is a setting used by retail stores to display the fridge without running it. Your refrigerator is not broken, but it will not keep food cold until demo mode is turned off.

Diagnostic procedure

The full 1-2-3-4-5 procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Open both the refrigerator and freezer doors. Push in both door switches and at the same time press and hold the Temperature Adjust button for 5 seconds.
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Most common causes of 1-2-3-4-5

Ranked by how often they cause this code
  1. 1Accidental demo mode activation
  2. 2Unit delivered from store in demo mode
  3. 3Child or household member pressed button combination

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Questions people ask about 1-2-3-4-5

What does 1-2-3-4-5 mean on a LG refrigerator?
The sequential blinking of control panel lights indicates the refrigerator is in store demo mode. In this mode, the compressor and cooling system are shut off while the display and lights remain active. The refrigerator will not cool food until demo mode is deactivated. This is a software-level setting and does not indicate a hardware fault.
Is it safe to store food in my LG refrigerator while it is in demo mode?
No. Because the compressor is disabled in demo mode, neither the refrigerator nor the freezer compartment will maintain safe temperatures. Food stored inside will warm to room temperature over time, creating a food safety risk. Deactivate demo mode before loading food into the unit.
How much does it cost to fix the 1-2-3-4-5 blinking code on an LG refrigerator?
There is no cost to fix this condition. Demo mode is a software setting that is deactivated through a button combination, requiring no replacement parts and no service call. If you are unable to deactivate demo mode using the prescribed button sequence, a technician visit could range from around $75 to $150 for a diagnostic call, though the resolution itself involves no parts.
How do I turn off demo mode on my LG refrigerator?
Open both the refrigerator and freezer doors simultaneously. Press and hold both door switches in at the same time, then while holding them, press and hold the Temperature Adjust button for 5 seconds. When demo mode is successfully deactivated, the sequential blinking should stop and normal cooling operation will resume.
Will resetting my LG refrigerator clear the demo mode blinking?
A standard power reset, such as unplugging the unit and plugging it back in, will typically not clear demo mode. The setting is stored in the control board and requires the specific button sequence using the door switches and Temperature Adjust button to disable it properly.

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