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Error code reference

LG Refrigerator Error Code I/M FUNCTION ERROR

Ice maker function error

Ice maker function error: bad horizontality or bad ice tray detected more than twice for each item of the ice maker kit (dispenser models only).

First step from the service manual

After replacing the ice maker, reconnect the power of the refrigerator and check whether it is operating.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What I/M FUNCTION ERROR means on a LG refrigerator

The I/M FUNCTION ERROR on an LG refrigerator indicates a fault within the ice maker assembly specific to dispenser-equipped models. The control system monitors two key conditions during ice maker operation: horizontal leveling of the unit (bad horizontality) and proper positioning or movement of the ice tray mechanism. When either of these conditions is detected as faulty more than twice during a single cycle or across multiple checks, the control board logs and displays this error code. The ice maker kit includes sensors and mechanical components that report positional data back to the main control, and repeated failures in that feedback loop trigger the error.

The most direct cause is a failed or malfunctioning ice maker assembly. The internal components responsible for detecting tray position and unit levelness are integrated into the ice maker kit itself. If the tray motor, position sensor, or the mechanical linkage inside the assembly is defective, the control board will receive out-of-range or absent signals and flag the error. Physical misalignment of the refrigerator, causing it to sit unlevel on the floor, can also contribute to the horizontality fault condition.

Because this error involves conditions detected more than twice for each monitored item, it is not typically caused by a brief anomaly or power fluctuation. The error reflects a persistent, repeatable failure in the ice maker's self-check routine. LG's primary diagnostic direction is to replace the ice maker assembly and then restore power to confirm normal operation. Before replacing any parts, verifying that the refrigerator itself is sitting level on a flat surface is a worthwhile first check.

Source: manufacturer service documentation.

Common causes of I/M FUNCTION ERROR

  1. 01

    Failed ice maker assembly

    Part replacement

    The ice maker kit contains internal sensors and mechanical components that detect tray position and leveling. If these components fail or wear out, the control board receives repeated fault signals, triggering the error.

  2. 02

    Defective ice tray or tray motor

    Part replacement

    The ice tray mechanism relies on a motor to rotate and release ice. A seized, broken, or electrically faulty tray motor causes the tray position check to fail repeatedly, which matches the error condition.

  3. 03

    Refrigerator not level

    Wiring / connection

    If the refrigerator is not sitting level on the floor, the ice maker's horizontality sensor will repeatedly detect an out-of-specification condition. Check levelness using a bubble level and adjust the front leveling legs as needed.

  4. 04

    Ice maker wiring harness or connector issue

    Wiring / connection

    A loose, corroded, or damaged connector between the ice maker assembly and the main control board can interrupt the signal used for position and levelness monitoring, causing the control board to log repeated faults.

  5. 05

    Ice buildup or mechanical obstruction

    Wiring / connection

    Excessive ice accumulation around the ice maker tray can physically block tray movement, causing the tray position check to fail. Inspect the ice maker compartment for frost buildup and defrost manually if necessary.

See the test procedure for each cause

Frequently asked questions about I/M FUNCTION ERROR

What does I/M FUNCTION ERROR mean on a LG refrigerator?
The I/M FUNCTION ERROR indicates that the refrigerator's control system has detected a problem with the ice maker more than twice during its self-check routine. Specifically, it flags either a bad horizontality reading or a bad ice tray position on dispenser-equipped models. This error only appears on LG refrigerators that include a built-in dispenser. The ice maker assembly is the primary suspect when this code appears.
Can I fix the I/M FUNCTION ERROR myself, or do I need a technician?
Some causes, such as the refrigerator not sitting level or a frost obstruction around the ice maker, can be corrected without a technician by adjusting leveling legs or manually defrosting the compartment. However, if the ice maker assembly itself has failed, replacing it requires disconnecting the unit, removing the ice maker kit, and installing a compatible replacement, which is a moderate DIY repair. If you are not comfortable working with appliance components and wiring connectors, a qualified technician is recommended.
Will resetting the refrigerator clear the I/M FUNCTION ERROR?
A power reset may temporarily clear the error display, but because the code is triggered only after the fault condition is detected more than twice, it will return if the underlying problem has not been resolved. Resetting the refrigerator is not a substitute for diagnosing and correcting the ice maker fault. After any repair is completed, restoring power and monitoring ice maker operation will confirm whether the fix was successful.
Is it safe to keep using my refrigerator when the I/M FUNCTION ERROR is showing?
The refrigerator's cooling and food preservation functions are separate from the ice maker system, so the refrigerator compartment itself should continue operating normally during this error. However, the ice maker will not produce ice reliably while the error is active. There is no immediate safety hazard to food storage, but the issue should be addressed to restore full appliance function.
How much does it cost to repair the I/M FUNCTION ERROR on an LG refrigerator?
If the repair requires a replacement ice maker assembly, parts alone typically range from $80 to $200 depending on the specific LG model. If a technician is hired for diagnosis and installation, total repair costs including labor generally fall between $150 and $350. Simpler fixes such as leveling the refrigerator or clearing an ice obstruction cost nothing beyond the time involved.

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