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Error code reference

Prodigy Ice Maker Error Code All 4 Upper Lights Flashing

Unit is remotely locked out.

Unit is remotely locked out.

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What All 4 Upper Lights Flashing means on a Prodigy ice maker

The All 4 Upper Lights Flashing condition on a Prodigy ice maker indicates that the unit has been placed into a remote lockout state. This is a control-level function, not a mechanical or refrigeration fault. The lockout is triggered externally, typically through a building management system, a remote disable signal, or a centralized control interface that has authority over the machine's operation. When this condition is active, the unit suspends normal ice production and enters a locked state until the lockout is released from the originating control source.

Remote lockout capability is designed for facilities that need to centrally manage equipment across multiple locations or units, such as hotels, hospitals, or food service operations. The flashing pattern of all four upper indicator lights is the machine's way of communicating that it is not in a fault condition and is not experiencing a component failure. Rather, the machine is responding correctly to an external command telling it not to operate.

Diagnosing this condition requires understanding the site's control infrastructure. If the ice maker is connected to a building automation system, energy management controller, or a proprietary remote monitoring network, the lockout signal would originate from one of those sources. Clearing the condition requires releasing the lockout from the controlling system, not performing any mechanical repair on the unit itself.

Source: manufacturer service documentation.

Common causes of All 4 Upper Lights Flashing

  1. 01

    Active remote lockout signal from building management system

    Wiring / connection

    A connected building automation or energy management system has sent a lockout command to the ice maker. Check the controlling system's interface to see if a scheduled or manual lockout is active.

  2. 02

    Energy management controller in lockout mode

    Wiring / connection

    Some facilities use energy load-shedding controllers that can disable non-critical equipment during peak demand periods. The controller may need to be reset or reprogrammed to release the ice maker.

  3. 03

    Unintentional lockout triggered by remote monitoring software

    Wiring / connection

    Remote monitoring or service platforms connected to the unit may have triggered a lockout due to a software error, misconfiguration, or scheduled command. Review the software settings and activity logs.

  4. 04

    Communication wiring issue sending a false lockout signal

    Wiring / connection

    If the control wiring between the remote system and the ice maker is damaged, shorted, or improperly connected, it could simulate a lockout command. Inspect the communication lines for visible damage or incorrect termination.

See the test procedure for each cause

Frequently asked questions about All 4 Upper Lights Flashing

What does All 4 Upper Lights Flashing mean on a Prodigy ice_maker?
This flashing pattern means the Prodigy ice maker has been placed into a remote lockout state by an external control system. The machine is not experiencing a mechanical or refrigeration failure. It is responding to a lockout command and will not produce ice until that command is released from the originating control source.
How do I fix the All 4 Upper Lights Flashing condition on my Prodigy ice maker?
The fix must come from the external system that triggered the lockout, such as a building management controller, energy management system, or remote monitoring platform. Log into the controlling system and release or disable the lockout command. If no external system is intentionally used, inspect the control wiring connected to the ice maker for shorts or incorrect connections that may be simulating a lockout signal.
Will resetting the Prodigy ice maker clear the All 4 Upper Lights Flashing error?
A simple power reset is unlikely to permanently clear this condition if an active lockout signal is still being sent from an external system. Once power is restored, the remote command will re-engage the lockout and the lights will return to flashing. The lockout must be released at the source control system to resolve it.
Is it safe to continue operating with All 4 Upper Lights Flashing on a Prodigy ice maker?
The unit is not in a dangerous fault condition when this code appears. The machine is simply in a locked and non-operational state. There is no safety risk from the lockout itself, but the unit will not produce ice until the lockout is cleared, which may be an operational concern depending on the facility's needs.
How much does it cost to repair the All 4 Upper Lights Flashing condition on a Prodigy ice maker?
In most cases, no parts or repairs are needed since this is a control signal issue rather than a hardware failure. If a technician is needed to diagnose a faulty wiring connection or misconfigured control system, service call costs typically range from $75 to $200 depending on the provider and region. Reprogramming or reconfiguring a building management system may carry additional charges depending on the complexity of the installation.

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