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Error code reference

Samsung Microwave Error Code C1

No tray

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What the C1 error code actually means

The C1 error means your Samsung microwave has detected that the rotating glass turntable dish is missing or not properly placed inside the oven. The microwave will not operate correctly without it. Simply place the glass tray back onto the turntable support ring and the error should clear.

Diagnostic procedure

The full C1 procedure

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MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Install the rotating dish.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of C1

Ranked by how often they cause this code
  1. 1Turntable dish not installed
  2. 2Dish not seated correctly on the support ring
  3. 3Cracked or warped turntable dish
  4. 4Turntable support ring damaged or missing
  5. 5Turntable motor coupling failure

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Questions people ask about C1

What does C1 mean on a Samsung microwave?
C1 on a Samsung microwave means the oven has detected that the rotating turntable glass dish is missing or not properly installed. Samsung microwaves require the turntable dish to be in place before a cooking cycle will run. This is a safety and performance interlock, not a sign of an electrical fault. Placing the glass dish correctly on the support ring inside the oven will typically resolve the error immediately.
Is it safe to use my Samsung microwave when it shows a C1 error?
You should not attempt to bypass or ignore the C1 error and run the microwave without the turntable dish installed. The rotating dish ensures food is heated evenly and helps protect the turntable motor from running without proper load stabilization. Samsung microwaves display C1 specifically to prevent operation under this condition. Install the dish before using the appliance.
How much does it cost to fix a C1 error on a Samsung microwave?
If the fix is simply reinstalling the existing turntable dish, there is no cost involved. If the glass turntable dish is cracked or broken and needs replacement, a compatible dish typically costs between $15 and $45 depending on the model. A replacement turntable support ring generally runs between $10 and $25. If the issue is a failed turntable motor, parts and labor from a technician could range from $80 to $180 depending on your location and the specific model.
How do I fix the C1 error on my Samsung microwave?
Start by opening the microwave door and checking whether the glass turntable dish is inside and properly seated on the support ring. If the dish was removed for cleaning, place it back with the center hub resting on the support ring and the ring rollers sitting in the circular track on the oven floor. Once the dish is installed correctly, close the door and attempt to operate the microwave again. If C1 persists with the dish in place, inspect the support ring and dish for damage.
Will resetting my Samsung microwave clear the C1 error?
A power reset alone will not permanently clear C1 if the turntable dish remains missing or improperly installed. The error will reappear as soon as you attempt to start a cooking cycle without the dish in place. The correct fix is to install the glass turntable dish properly. Once the dish is detected, C1 should clear without requiring a manual reset.

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