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Error code reference

Samsung Microwave Error Code E-11

Temperature sensor open error

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What the E-11 error code actually means

Your Samsung microwave is showing E-11 because it detected a problem with the internal temperature sensor, which monitors heat levels during cooking. The sensor's signal fell outside the expected range, so the microwave shut down as a safety precaution. You will need to check or replace the sensor before the microwave will operate normally again.

Diagnostic procedure

The full E-11 procedure

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MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Check sensor part and connection of sensor housing and PCB's connector.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of E-11

Ranked by how often they cause this code
  1. 1Loose or disconnected sensor connector
  2. 2Failed temperature sensor (thermistor)
  3. 3Corroded or burned connector pins
  4. 4Broken or damaged wiring harness
  5. 5Faulty main PCB

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Questions people ask about E-11

What does E-11 mean on a Samsung microwave?
E-11 indicates a temperature sensor open circuit error. The microwave's control board detected that the temperature sensor's signal exceeded the expected analog-to-digital value range, which typically means the sensor circuit is not completing properly. When this error occurs, the unit exits the current cooking mode and enters cancel mode as a safety measure. The sensor itself, its wiring connections, or the connector at the PCB will need to be inspected.
Is it safe to use my Samsung microwave while it shows E-11?
No. When E-11 appears, the microwave enters cancel mode and stops operating, which means it will not complete cooking cycles. Attempting to continue using the unit without resolving the sensor fault could allow unmonitored heating conditions. The appliance should remain unplugged until the temperature sensor issue is diagnosed and corrected.
How much does it cost to repair an E-11 error on a Samsung microwave?
If the issue is only a loose connector, the repair may cost nothing beyond your time. A replacement temperature sensor part typically falls in the range of $15 to $50 depending on the model. If the repair requires a technician, labor charges generally add $80 to $150 to the total cost. In some cases, if the main PCB is at fault, that repair can cost $150 to $300 or more, at which point comparing the repair cost to the microwave's value is worthwhile.
Can I fix the E-11 error myself, or do I need a technician?
A homeowner comfortable with basic appliance repair can attempt the initial diagnostic steps, which involve unplugging the unit, removing the outer cover, and inspecting the sensor connector for loose or corroded pins. If the connector looks fine and the sensor needs replacement, that part swap is also manageable with basic tools. However, working inside a microwave requires caution because the high-voltage capacitor can retain a lethal charge even after the unit is unplugged, so discharge it properly or have a qualified technician handle the repair.
Will resetting my Samsung microwave clear the E-11 error?
A power reset by unplugging the unit for a few minutes may temporarily clear the error display, but it will not fix the underlying fault. If the temperature sensor or its wiring connection is defective, the E-11 code will return as soon as the microwave attempts to monitor temperature during a cooking cycle. A lasting fix requires inspecting and correcting the sensor circuit.

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