mypros+
Error code reference

Thermador Refrigerator Error Code 1-3-1

Icemaker

Avg. service call
$285
National average. Trip fee plus diagnostic plus labor. Before parts.
MyPros+ 3-day pass
$9.95
Same diagnostic steps, on your phone. Start now.
You keep in your pocket
~$275
Even before you buy the part.
Skip the service call. Fix it yourself.
Full procedure unlocks instantly.
Get Started

What the 1-3-1 error code actually means

Your Thermador refrigerator is showing this error because the icemaker stopped in the middle of making ice instead of completing its full cycle. This could be caused by something as simple as a chunk of ice jamming the tray, or it could point to a faulty part inside the icemaker. A good first step is to look for any visible ice buildup or obstruction around the icemaker tray.

Diagnostic procedure

The full 1-3-1 procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Start icemaker self test and observe if ice tray rotates; check for mechanical blockage.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
Unlock 1-3-1 procedure $9.95

Or subscribe: $29/month for unlimited access to all codes plus Max AI diagnostics.

Most common causes of 1-3-1

Ranked by how often they cause this code
  1. 1Mechanical blockage in the ice tray
  2. 2Failed ice tray motor
  3. 3Water inlet valve failure
  4. 4Freezer temperature out of range
  5. 5Faulty icemaker control module

Most DIYers save hundreds by diagnosing before ordering parts.

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass

Questions people ask about 1-3-1

What does 1-3-1 mean on a Thermador refrigerator?
Error code 1-3-1 means the icemaker's ice production cycle was interrupted before it could complete. The icemaker goes through a sequence of filling with water, freezing, and harvesting ice, and this fault triggers when that sequence is stopped partway through. The most common cause is a mechanical blockage preventing the ice tray from rotating during the harvest phase. Running the icemaker self-test to observe tray rotation is the recommended first diagnostic step.
Is it safe to keep using my refrigerator when error code 1-3-1 is showing?
Yes, the 1-3-1 code is specific to the icemaker system and does not indicate a problem with the refrigerator or freezer compartments themselves. Your refrigerator will continue cooling and preserving food normally. However, the icemaker will not produce ice until the fault is resolved, so you should address the issue if you rely on the icemaker.
How much does it cost to repair a Thermador refrigerator showing error 1-3-1?
Repair costs vary depending on the cause. If the issue is simply a mechanical blockage, clearing it yourself costs nothing. Replacing a water inlet valve typically runs between 75 and 200 dollars in parts, while an ice tray motor or icemaker control module can range from 100 to 350 dollars in parts before labor. Professional service calls for icemaker diagnostics and repair generally add 100 to 250 dollars in labor depending on your location and the complexity of the repair.
How do I fix a 1-3-1 error on my Thermador refrigerator?
Start by running the icemaker self-test and watching whether the ice tray completes a full rotation. If it does not rotate, check for ice buildup or obstructions around the tray and clear them. If the tray is mechanically free but still does not move, the tray motor or icemaker control module may need to be replaced. Also verify that the water inlet valve is functioning and that the freezer is holding proper temperature.
Will resetting the icemaker clear the 1-3-1 error code?
A reset may temporarily clear the code, but if the underlying problem is not corrected, the fault will return once the icemaker attempts another production cycle. Resetting is useful for confirming whether the issue was a one-time occurrence, such as a temporary blockage that has since cleared. For persistent faults, a full diagnostic inspection of the tray motor, water inlet valve, and control module is necessary.

78,000+ service manuals · 160,000+ error codes · 55+ brands

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass