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Error code reference

Whirlpool Washer Error Code F99

Not supported-user selected on the UI an unsupported cycle on the CCU; mismatch of User Interface and CCU or corrupted EEPROM.

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What the F99 error code actually means

The F99 error means your washer's two main control boards are not communicating correctly, and the washer cannot run the cycle you selected. This is usually caused by a software mismatch or a memory problem inside the machine's main control unit. A technician will need to re-pair the controls or replace one of the control boards to fix it.

Diagnostic procedure

The full F99 procedure

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1
First diagnostic step
Perform Service Cycle to pair the UI and CCU software; replace User Interface; if failure still present, also replace the CCU.
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Most common causes of F99

Ranked by how often they cause this code
  1. 1UI and CCU software version mismatch
  2. 2Corrupted CCU EEPROM
  3. 3Faulty User Interface control board
  4. 4Faulty CCU control board

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Questions people ask about F99

What does F99 mean on a Whirlpool washer?
F99 means the washer detected an unsupported cycle selection, indicating a mismatch between the User Interface board and the Central Control Unit (CCU). The two control boards are either running incompatible software versions or the CCU has a corrupted EEPROM. The washer cannot complete the requested cycle until the control boards are re-paired or replaced.
Will resetting my Whirlpool washer clear the F99 error code?
A basic power reset, such as unplugging the washer for a few minutes, is unlikely to permanently clear F99 because the underlying cause is a software mismatch or EEPROM corruption rather than a temporary glitch. The correct reset procedure is the Service Cycle pairing process. If that does not resolve it, the fault will continue returning until the faulty control board is replaced.
How much does it cost to repair a Whirlpool washer F99 error?
If the Service Cycle pairing procedure resolves the fault, there is no parts cost, though a service call fee may apply if a technician performs the procedure. If a User Interface board replacement is needed, parts and labor typically range from around $150 to $350. CCU replacement can range from approximately $200 to $450 depending on the model and labor rates in your area.
Can I fix the F99 error myself without replacing parts?
Yes, in many cases the F99 fault can be resolved without replacing any parts by performing the Service Cycle procedure, which re-pairs the UI and CCU software. If the error clears after that procedure, no parts are needed. If the fault returns or does not clear, part replacement will be required.
Is it safe to use my Whirlpool washer when it shows F99?
The F99 error is a control communication fault, not a safety-critical failure involving water, heat, or mechanical hazards. However, the washer will not operate normally while this fault is active. It is best to avoid attempting to run cycles until the issue is diagnosed and resolved to prevent potential stress on other components.

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