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Model reference

Maytag NEPTUNE

Dryer

13 documents14 error codes19 service modes

Available documentation

Service Manual

  • Neptune DC58 pg
    Covers this model
  • Neptune DC Base Manual58 pg
    Covers this model

Tech Sheet

  • Tech Sheet 63407280 Rev B - Maytag Neptune Dryer Troubleshooting2 pg
    Covers this model

Service Flash

  • Maytag Neptune Drying Center - Long Dry Times or Intermittent Steamer, when Both Dryers Are In Use2 pg
    Covers this model
  • Lint Filter - Revised2 pg
    Covers this model

Bulletin

  • Motor Rotation - TS Bulletin 5122 pg
    Covers this model
  • Lint Filter - Revised1 pg
    Covers this model
  • Dryer Motor Rotation3 pg
    Covers this model
  • Washer Revision On Roller1 pg
    Covers this model
  • Rivet Removed From Front Glide Bearing1 pg
    Covers this model
  • Igniter Shock Washer1 pg
    Covers this model

Training

  • Maytag Neptune 27" Dryer52 pg
    Covers this model

Other

  • Maytag Neptune Washer 5500 1601029649 pg
    Covers this model
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Error codes (14)

CodeMeaning
1Lower Dryer Thermistor Short Sensed11Upper Dryer Thermistor Short Sensed12Upper Dryer Thermistor Open Sensed13Upper Dryer Door Circuit Failure2Lower Dryer Thermistor Open Sensed3Lower Dryer Door Circuit Failure4Possible motor transistor error5Not used.6Non Volatile Memory8Stuck Buttonh1A temperature increase has not been detected on the lower dryer and the dryer…h11A shaker assembly neutral fault has been detected; shaker relay is de-energized…HPThe thermistor reading is out of range and the dryer cycle is interrupted.PFA power failure occurred during an active or paused cycle.

Service modes (19)

  • Clear Diagnostic CodesWhile in diagnostic mode, press Air Fluff and Wrinkle Release (13 Key) or Air Fluff and Wrinkle…
  • Clear Diagnostic Codes (cd)From Diagnostic State menu, scroll to 'cd' and press Signal (+)
  • Diagnostic Code Access (13 Key Membrane)Press Air Fluff and Time (^) to enter Service Mode
  • Diagnostic Code Access (15 Key Membrane)Press Air Fluff and Time (+) to enter Service Mode
  • Diagnostic StateFrom the Normal Program State on the upper or lower dryer half of the keypad, press the Signal (+)…
  • Logic Board Output Self-test (Lo)From Diagnostic State menu, scroll to 'Lo' and press Signal (+).
  • Membrane Keypad Utility (Pd)From Diagnostic State menu, scroll to 'Pd' and press Signal (+)
  • Membrane Pad CheckWhile in System Check Mode, press Air Fluff and Sensor Dry (13 Key) or Air Fluff and Sensor Dry (15…
  • Read Sensor Inputs (rd)From Diagnostic State menu, scroll to 'rd' using Time Adjust arrows and press Signal (+)
  • Reset to Factory Default (rS)Step 1
  • Reset to Factory Default Conditions (rS)Step 1
  • Sensor Bar Diagnostics (db via rd)Enter Diagnostic State
  • Sensor Bar Diagnostics (db)Enter Diagnostic State
  • Service ModePress Air Fluff and Time (^) (13 Key Membrane) or Air Fluff and Time (+) (15 Key Membrane) keys for…
  • Sub-system Check (Sc)From Diagnostic State menu, scroll to 'Sc' and press Signal (+)
  • System Check ModeWhile in Service Mode, press Air Fluff and Signal (+) (13 Key Membrane) or Air Fluff and Signal (+)…
  • View Cycle Statistics (cS)From Diagnostic State menu, scroll to 'cS' and press Signal (+)
  • View Diagnostic Code List (dL)From the Diagnostic State menu, scroll to 'dL' and press Signal (+)
  • View Diagnostic Codes (dL)From Diagnostic State menu, scroll to 'dL' and press Signal (+)

Full entry steps, exit procedures, and test sequences are available in Max.

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