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Model reference

Whirlpool WFW9620HBK3

Washer

11 documents31 error codes7 service modes

Available documentation

Tech Sheet

  • Tech Sheet - W11673317 - Rev A2 pg
    Covers this model
  • Tech Sheet W11156991 Rev B60 pg
    Covers this model
  • Tech Sheet W11156991 RevA60 pg
    Covers this model

Service Flash

  • Service Pointer - W11401418 - Rev C - 27 Front Load Washer Long Cycle6 pg
    Covers this model
  • Technical Service Pointer6 pg
    Covers this model
  • Technical Service Pointer3 pg
    Covers this model

Training

  • Training Manual Service Tool31 pg
    Covers this model

Quick Reference

  • Quick Start Guide2 pg
    Covers this model
  • Manual de referencia rápida1 pg
    Covers this model

Other

  • Service Pointer - W11616794 - Rev A - Front Load Washers Tub Ventilation Change_W116167946 pg
    Covers this model

Installation Guide

  • Installation Pointer - W10608624 - Drain Hose Installation6 pg
    Covers this model
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Error codes (31)

CodeMeaning
F0E1Load detected in drum during Clean Washer cycle.F0E2Excessive suds detected in washer; washer is running a suds reduction routine.F0E4High temperature error during wash cycle.F0E5Off balance load detected.F12E0Communication between the Human Machine Interface and Wi-Fi Module has not been…F1E1Main relay open or shorted.F1E2MCU over- or under-voltage error.F3E1Pressure sensor signal missing or out of range.F3E2Wash NTC open or shorted.F3E5Dry NTC open circuit fault; dry temperature sensor is out of range, open…F3E6Accelerometer error.F4E1Wash heater relay error or no feedback signal; ACU cannot detect the…F4E2Wash heater relay error.F4E4Blower error.F5E2Lock failure.F5E3Unlock failure.F5E4Door not open error.F6E1No communication from the HMI detected by ACU.F6E2No communication from the ACU detected by the HMI.F6E3No communication from the MCU detected by the ACU.F7E10Motor disconnected error.F7E12MC/MCU Overload.F7E2MC/MCU over temperature error or over current error/internal failure.F7E8MC/Motor over temperature error.F7E9Motor will not turn (Locked Rotor).F7EAMotor disconnected error (alternate display of F7E10).F7ECMC/MCU Overload (alternate display of F7E12).F8E1Valve failure.F8E3Overflow condition.F9E1Long drain time.
View all 31 error codes
FCE0Communication between the Human Machine Interface and Wi-Fi Module has not been…

Service modes (7)

  • Clear Fault Codes["Enter Service Diagnostic Mode.","From DIAGNOSTICS HOME screen, press CLEAR ERROR HISTORY button."]
  • Component Activation["Enter Service Diagnostic Mode.","From DIAGNOSTICS HOME, press Component Activation.","Select the…
  • Component Activation (Manual)["Enter Service Diagnostic Mode (see above).","From DIAGNOSTICS HOME screen, press 'Component…
  • Fault/Error Code Display["From the DIAGNOSTICS HOME screen, press ERROR DIAGNOSTIC button."]
  • Quick Service Cycle["Enter Service Diagnostic Mode.","From DIAGNOSTICS HOME > Component Activation, select Quick…
  • Service Diagnostic Mode["Ensure washer is in standby mode (plugged in with all indicators off).","Open and close the…
  • Software Version Display["From DIAGNOSTICS HOME, press System Info.","Select Software Version (version will be displayed in…

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