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Error code reference

Electrolux Freezer Error Code UI

Incorrect user interface board detected.

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What the UI error code actually means

Your Electrolux freezer has detected that the control panel board does not match what the freezer expects to find. This can happen after a repair if the wrong replacement part was used, or if the connection between the control panel and the main circuit board has become faulty. The freezer is flagging this as a problem because the two boards are not communicating correctly with each other.

Diagnostic procedure

The full UI procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
Confirm the fault
Power cycle the unit: switch off the breaker for 60 seconds, then restore power. If the code returns, the fault is persistent and the procedure below isolates the cause.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of UI

Ranked by how often they cause this code
  1. 1Incorrect replacement UI board installed
  2. 2Loose or disconnected wiring harness
  3. 3Corroded or damaged connector contacts
  4. 4Faulty user interface board
  5. 5Failed main control board

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Questions people ask about UI

What does UI mean on a Electrolux freezer?
The UI error code means the main control board has detected an incorrect or unrecognized user interface board. This is a board compatibility or communication fault. It commonly occurs after a parts replacement using the wrong board, or due to a wiring or connector problem between the two boards. The freezer may not operate normally until the issue is resolved.
Is it safe to keep using my Electrolux freezer while the UI error is showing?
A UI error indicates a control system fault, and the freezer may not regulate temperature reliably while this code is active. Continuing to store food in a freezer displaying this error carries a risk of improper cooling without any visible warning. It is best to resolve the error before relying on the unit for food storage.
Will resetting my Electrolux freezer clear the UI error code?
A power reset by unplugging the freezer for a few minutes may temporarily clear the code if the fault was caused by a transient communication glitch between boards. However, if the underlying cause is an incompatible board or a hardware failure, the UI error will return after power is restored. A reset alone is not a fix for a true board mismatch or wiring fault.
Can I fix the UI error on my Electrolux freezer myself?
Some causes of the UI error are DIY-accessible, such as reseating a loose wiring harness connector or cleaning corroded contacts. However, if the error is caused by an incorrect or failed board, replacing the user interface board or main control board requires basic appliance repair skills and comfort working with electrical components. Always unplug the freezer before inspecting or handling any internal boards or wiring.
How much does it cost to repair a UI error on an Electrolux freezer?
If the fix involves only reseating a connector, there is no parts cost. A replacement user interface board typically costs in the range of $50 to $150 depending on the model. A main control board replacement can range from $100 to $300 or more for parts alone. Adding professional labor will increase the total repair cost.

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