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Error code reference

GE Range Error Code 910

Cancel key scanning failed (RC15 only)

Cancel key scanning failed (RC15 only) — control stops scanning the cancel key(s) on RC15.

First step from the service manual

Press cancel to reset system. Software error or RC15 control problem.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What 910 means on a GE range

Error code 910 on a GE range indicates a cancel key scanning failure specific to the RC15 control board. The RC15 is a type of electronic range control module, and its firmware continuously monitors the keypad inputs through a scanning process. When the control loses the ability to scan the cancel key or cancel key array, it flags this fault code. The scanning process works by cycling through keypad rows and columns to detect key presses, and a failure in this loop points to either a software glitch or a hardware problem within the RC15 control itself.

The most common starting point for this fault is a transient software error, meaning the control's microprocessor encountered an unexpected state during its keypad scan routine. This type of error can sometimes resolve itself with a simple reset. Pressing the Cancel key is the recommended first step because it signals the control to attempt a soft reset of its scanning logic. If the error clears and does not return, a temporary software anomaly was likely the cause.

If the fault persists after pressing Cancel or returns repeatedly, the RC15 control board itself is suspect. Hardware-level causes include internal component failure on the control board, a damaged keypad membrane that is sending erroneous signals into the scan circuit, or a faulty ribbon cable connection between the keypad and the control. Because the error is specifically tied to the RC15 control platform, component diagnosis should focus on that board and the cancel key input circuit connected to it.

Source: manufacturer service documentation.

Common causes of 910

  1. 01

    Transient software error in the RC15 control

    Wiring / connection

    The control's keypad scanning routine can encounter a temporary software fault that triggers this code without any hardware damage. Pressing Cancel to reset the system often resolves this type of occurrence.

  2. 02

    Faulty RC15 control board

    Part replacement

    If the error persists after resetting, the RC15 control board may have an internal hardware failure affecting its ability to scan the cancel key circuit. The board would need to be tested and likely replaced.

  3. 03

    Damaged or worn keypad membrane

    Part replacement

    A keypad membrane that is torn, contaminated, or worn can send incorrect signals into the control's scan circuit, causing the control to register a scanning failure. Inspect the cancel key area of the membrane for visible damage or sticky residue.

  4. 04

    Loose or damaged ribbon cable connection

    Wiring / connection

    The ribbon cable connecting the keypad to the RC15 control board can become loose or develop a break, interrupting the signal path for cancel key scanning. Check the connector seating at both the keypad and control board ends.

  5. 05

    Power supply anomaly to the control board

    Wiring / connection

    An unstable or interrupted power supply to the RC15 control can cause the processor to lose its scanning state. Cycling power at the breaker can help determine if a power-related glitch is contributing to the fault.

See the test procedure for each cause

Frequently asked questions about 910

What does 910 mean on a GE range?
Error code 910 on a GE range means the RC15 control board has stopped scanning the cancel key or cancel key array. This is either a software fault within the control or a hardware problem specific to the RC15 board and its keypad input circuit. Pressing the Cancel key is the first recommended step to attempt a reset.
Will pressing Cancel fix the 910 error on my GE range?
Pressing Cancel is the recommended first diagnostic step and can clear the error if it was caused by a temporary software glitch. If the error clears and does not return, no further action is needed. If the code comes back after resetting, a deeper hardware problem with the keypad or RC15 control board is likely the cause.
Is it safe to use my GE range while it is showing error code 910?
A 910 error indicates the control cannot reliably read the Cancel key, which means you may not be able to cancel a cooking cycle or stop the oven using the keypad in an emergency. It is advisable not to operate the range until the error is resolved to ensure you retain full control over the appliance.
How much does it cost to repair a GE range with error code 910?
If the issue is only a software glitch resolved by pressing Cancel, there is no parts cost. If the keypad membrane needs replacement, parts typically range from around $30 to $80. Replacing the RC15 control board is the most expensive repair, with parts generally ranging from $150 to $350 or more, plus labor if a technician is involved.
Can resetting the power clear the 910 error on a GE range?
Yes, cycling power at the circuit breaker in addition to pressing Cancel can help clear a transient software fault that triggered the 910 code. Turn off the breaker for at least 30 seconds before restoring power. If the error returns after a power reset, the RC15 control board or keypad hardware should be inspected.

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