Jenn-Air Oven Error Code 1c2c

Error code 1c2c on a Jenn-Air oven means the control board has detected a disconnected keyboard tail on the single cavity or upper oven. The keyboard tail is the ribbon cable that connects the touchpad keypad to the main control board. The control applies a one-minute debounce before confirming the fault and takes no automatic corrective action. The touchpad will typically be unresponsive when this code is active.

The control does not automatically shut down the oven in response to this code, so there is no immediate safety hazard associated with the fault itself. However, if the touchpad is unresponsive due to the disconnected keyboard tail, you may not be able to control oven functions, set temperatures, or cancel cooking cycles reliably. It is best to address the fault before continuing regular use.

If the ribbon cable simply needs to be reseated, there may be no parts cost involved, though a service call to diagnose and perform the repair can range from around $75 to $150 depending on your location. If the ribbon cable itself is damaged and needs replacement, parts costs are generally modest. Replacing the touchpad assembly or control board, if either component is found to be faulty, can range from $100 to $350 or more for parts alone, depending on the specific model.

Resetting the oven by cutting power at the breaker may temporarily clear the displayed code, but it will return if the underlying connection issue is not corrected. Since the control monitors the keyboard tail continuously, the fault will be re-logged after the one-minute debounce period if the ribbon cable remains loose or damaged. A proper repair requires physically inspecting and securing the ribbon cable connection.

Start by disconnecting power to the oven and then accessing the control board and touchpad assembly. Locate the ribbon cable connecting the two components and firmly reseat it at both the control board and touchpad ends. If the cable is visibly damaged or kinked, it will need to be replaced. If reseating the cable does not resolve the code, inspect the connector socket on the control board and consider replacing the touchpad assembly if the internal flex connector has failed.