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Error code reference

Jenn-Air Refrigerator Error Code FAEC

Pantry Damper is not working correctly.

Jenn-Air codesJenn-Air refrigerator codes

Pantry Damper is not working correctly.

First step from the service manual

Run Test 42 Pantry Air Damper; check for 12-13 V at damper between RD to YL when opening and closing.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What FAEC means on a Jenn-Air refrigerator

The FAEC error code on a Jenn-Air refrigerator indicates that the pantry damper is not operating correctly. The pantry damper is a motorized air control component that regulates airflow into the pantry or temperature-controlled drawer section of the refrigerator. When the control board commands the damper to open or close, it expects to see a response confirming movement. If the damper fails to actuate or the control board detects an inconsistency in operation, it triggers the FAEC fault to alert the technician that intervention is needed.

Diagnosing this fault begins with running Test 42, the Pantry Air Damper test sequence. During this test, you should measure 12 to 13 volts DC at the damper connector between the red (RD) and yellow (YL) wires when the control board sends open and close commands. If voltage is present within that range but the damper does not move, the damper motor or gear assembly is the likely failed component. If voltage is absent or outside the 12 to 13 volt window, the wiring harness or the control board itself may be at fault.

Common causes for this error include a seized or burned-out damper motor, damaged wiring between the damper and control board, a faulty connector or corroded terminal at the damper plug, or a defective main control board that is not delivering the correct drive voltage. Ice buildup around the damper assembly can also physically obstruct movement, triggering the fault even when the electrical components are otherwise functional.

Source: manufacturer service documentation.

Common causes of FAEC

  1. 01

    Failed Pantry Damper Motor

    Part replacement

    The damper motor or its internal gear assembly has burned out or seized, preventing the damper from opening or closing. Voltage will be present at the RD to YL wires during Test 42 but the damper will not respond mechanically.

  2. 02

    Ice Obstruction at the Damper

    Wiring / connection

    Ice buildup around the damper door can physically block its movement even when the motor and wiring are functional. Inspect the damper housing for frost accumulation and manually defrost the area to check if operation resumes.

  3. 03

    Damaged or Disconnected Wiring Harness

    Wiring / connection

    A broken wire or loose connector in the harness running between the control board and the damper can interrupt the 12 to 13 volt supply signal. Check the RD and YL wires along their full length and inspect the damper plug for corrosion or pushed-back terminals.

  4. 04

    Corroded or Faulty Damper Connector

    Wiring / connection

    Moisture inside the refrigerator compartment can corrode the damper wiring connector, causing high resistance or an open circuit. Voltage drop or absence at the connector during Test 42 points to this cause.

  5. 05

    Defective Main Control Board

    Part replacement

    If Test 42 shows no voltage or incorrect voltage at the damper connector and the wiring checks out clean, the main control board may not be delivering the proper drive signal. This is the least common cause and should only be considered after ruling out the damper and harness.

See the test procedure for each cause

Frequently asked questions about FAEC

What does FAEC mean on a Jenn-Air refrigerator?
The FAEC code means the pantry damper is not working correctly. The pantry damper is a motorized vent that controls airflow into the pantry or temperature-controlled drawer section. The refrigerator's control system detected that the damper is not responding as expected when commanded to open or close. A technician will use Test 42 to check for the correct 12 to 13 volt supply signal at the damper wiring.
Can I fix the FAEC error code myself?
A knowledgeable DIYer can inspect the damper wiring harness for visible damage, check the connector for corrosion, and defrost any ice buildup around the damper housing. However, running Test 42 requires access to service diagnostics, and replacing the damper motor or control board involves disassembly of refrigerator compartment components. If you are not comfortable with wiring tests or appliance disassembly, a qualified technician is recommended.
Is the FAEC error code a safety issue?
The FAEC code is not a direct safety hazard, but it can affect food preservation. If the pantry damper is stuck open or closed, the temperature in the pantry drawer may not be maintained correctly, which could impact the freshness of temperature-sensitive foods stored there. Addressing the fault promptly helps prevent food spoilage.
Will resetting the refrigerator clear the FAEC code?
A power reset may temporarily clear the FAEC code from the display, but if the underlying fault with the pantry damper or its wiring has not been resolved, the code will return. Resetting without diagnosis and repair does not fix the problem. Proper repair requires confirming correct voltage and mechanical operation of the damper.
How much does it cost to repair the FAEC error code on a Jenn-Air refrigerator?
Repair costs vary depending on the root cause. If only the wiring connector needs cleaning or repair, costs may be relatively low, typically in the range of $75 to $150 for a service call. Replacing the pantry damper motor assembly generally costs between $150 and $350 including parts and labor. A main control board replacement is typically the most expensive repair, often ranging from $300 to $600 or more depending on parts availability and labor rates in your area.

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