Kenmore Washer Error Code E24

E24 means the drain pump relay on the main control board has failed. The relay is the switching component on the board that sends power to the drain pump motor. When it fails, the washer cannot complete a drain cycle and displays this code. Replacing the control board is the standard repair.

A power reset may temporarily clear the display, but E24 will return because the fault is caused by a hardware failure of the relay on the control board. Resetting does not repair the relay circuit. The code will reappear as soon as the washer attempts to run the drain pump again.

The cost to repair E24 depends on whether you hire a technician or do it yourself. A replacement control board for a Kenmore washer typically ranges from $80 to $250 depending on the specific model. Professional repair, including parts and labor, generally runs between $180 and $400. Checking that the drain pump itself is functional before purchasing a board can help avoid paying for two parts.

A knowledgeable DIYer can replace the control board, which is the required repair for E24. Before ordering a board, inspect the drain pump wiring harness for loose or corroded connectors and check that the drain pump is not seized or shorted, since a faulty pump can damage a new board. If you are comfortable working with appliance electronics and disconnecting wiring harnesses, this repair is approachable without a technician.

You should not continue running the washer while E24 is active. Since the drain pump relay has failed, the machine may be unable to drain water from the drum, which can lead to standing water, mold growth, or potential overflow depending on how the fault presents. Discontinue use until the control board is replaced.