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Error code reference

Whirlpool Dishwasher Error Code 1-1

Stuck key detected in keypad or keypad connection (Start/Resume or Cancel key stuck alerts customer; other stuck keys are recorded but ignored).

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What the 1-1 error code actually means

Your Whirlpool dishwasher has detected an internal electrical switch called a relay that is stuck in the 'on' position when it should be off. This means certain parts inside the dishwasher may be receiving power at the wrong times, which the control board flagged as a safety concern. The dishwasher stopped working to prevent potential damage from components running out of order or overheating.

Diagnostic procedure

The full 1-1 procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Check responsiveness of each key. Unplug dishwasher, disassemble door and inspect for correct assembly of control, console and button tree. Adjust assembly to eliminate stuck keys.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of 1-1

Ranked by how often they cause this code
  1. 1Short circuit in a load connected to the K2 pilot relay
  2. 2Failed K2 pilot relay on the control board
  3. 3Damaged wiring harness between control board and K2 relay loads

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Questions people ask about 1-1

What does error code 1-1 mean on a Whirlpool dishwasher?
Error code 1-1 means the control board has detected that the K2 pilot relay is stuck closed, meaning the relay is passing current when it should be off. The control board monitors its own relay outputs and flags this code when it detects a mismatch. The fault can originate in the relay itself or in a shorted component connected to it.
How do I fix error code 1-1 on a Whirlpool dishwasher?
Start by unplugging the dishwasher or shutting off the circuit breaker. Then check all electrical loads connected to the K2 pilot relay for short circuits using a multimeter. If a shorted component is found, replace it. If no short is found in the loads or wiring, replace the control board. Always replace all shorted components alongside the control board, or the new board may fail immediately.
Can a shorted component cause error code 1-1, or is it always the control board?
A shorted load connected to the K2 pilot relay can directly cause error code 1-1 and is actually the first thing to check before replacing the control board. If you replace the control board without finding and fixing the short, the new board will likely fail in the same way. Use a multimeter to check resistance across each component powered by the K2 relay before ordering parts.
Is it safe to use my Whirlpool dishwasher with error code 1-1 active?
No, you should not continue using the dishwasher while error code 1-1 is active. A relay stuck closed means one or more components may be receiving unintended power, which creates a risk of overheating or further electrical damage. Keep the dishwasher unplugged until the fault is diagnosed and repaired.
How much does it cost to repair error code 1-1 on a Whirlpool dishwasher?
A replacement Whirlpool dishwasher control board typically costs between $100 and $250 for the part alone, depending on the model. If a technician performs the repair, expect an additional $100 to $200 in labor. If the fault is caused by a shorted downstream component such as a pump or valve, that part will add to the total cost. A DIY repair is feasible if you are comfortable working with appliance wiring and a multimeter.

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