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Error code reference

Fisher & Paykel Washer Error Code 11

While measuring the water level, the Motor Controller micro has detected a negative pressure, likely caused…

While measuring the water level, the Motor Controller micro has detected a negative pressure, likely caused by reconnecting the pressure tube while the bowl is partly filled.

First step from the service manual

Check bowl is fully pumped out, remove pressure tube from pressure sensor, clear tube of water and reconnect.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What 11 means on a Fisher & Paykel washer

Error code 11 on a Fisher & Paykel washer indicates that the Motor Controller microprocessor has detected a negative pressure reading while monitoring the water level through the pressure sensor system. The pressure sensor measures water depth by detecting air pressure in a sealed tube connected to the bottom of the wash bowl. When this pressure tube is disconnected and then reconnected while water is still present in the bowl, it creates an abnormal pressure differential that registers as a negative value, which falls outside the expected operating range and triggers the fault.

The pressure sensing system works by trapping a column of air between the water surface and the pressure sensor. Any disruption to this air column, such as water entering the tube itself or an improper reconnection sequence, corrupts the baseline reference the controller uses to calculate water level. A negative reading tells the controller that the sensed pressure is lower than the atmospheric reference point it established, which is physically inconsistent with normal operation.

The most direct resolution involves ensuring the bowl is fully pumped out before servicing the pressure tube, then physically removing the tube from the pressure sensor port, clearing any water that may have entered the tube, and firmly reconnecting it. This restores a dry, unobstructed air column so the sensor can re-establish an accurate atmospheric baseline. If the error persists after completing this procedure, the pressure tube itself may have a blockage, crack, or the pressure sensor may require inspection.

Source: manufacturer service documentation.

Common causes of 11

  1. 01

    Pressure tube reconnected with water in bowl

    Wiring / connection

    The most frequent cause is reconnecting the pressure sensor tube while the wash bowl still contains water. This disrupts the air column the sensor relies on and produces a negative pressure reading.

  2. 02

    Water inside the pressure tube

    Wiring / connection

    If water has migrated up into the pressure tube itself, the sensor cannot establish a proper air pressure reference. The tube must be removed and cleared of all moisture before reconnecting.

  3. 03

    Incomplete pump-out cycle

    Wiring / connection

    If the drain pump did not fully evacuate the bowl before servicing, residual water can enter the pressure tube during handling. Confirm the bowl is completely empty before working on the pressure sensing components.

  4. 04

    Kinked or blocked pressure tube

    Part replacement

    A kink, blockage, or partial collapse in the pressure tube can restrict airflow and produce abnormal pressure readings including negative values. Inspect the full length of the tube for damage or obstructions.

  5. 05

    Faulty pressure sensor

    Part replacement

    If clearing and reconnecting the tube does not resolve the error, the pressure sensor itself may be malfunctioning and returning out-of-range values to the Motor Controller. The sensor would need to be tested and potentially replaced.

See the test procedure for each cause

Frequently asked questions about 11

What does 11 mean on a Fisher & Paykel washer?
Error code 11 means the Motor Controller microprocessor detected a negative pressure reading while measuring the water level in the bowl. This is almost always caused by the pressure tube being disconnected and reconnected while water was still present in the machine. The negative pressure value is outside the normal operating range and causes the washer to stop and display the fault.
How do I fix error code 11 on my Fisher & Paykel washer?
Start by making sure the wash bowl is fully pumped out and empty. Then disconnect the pressure tube from the pressure sensor, carefully clear any water out of the tube, and reconnect it securely. Once the tube is dry and properly connected, restart the washer to see if the error clears. If the fault returns, inspect the tube for kinks or blockages and check the sensor itself.
Is it safe to use my Fisher & Paykel washer when error code 11 appears?
You should not continue using the washer while error code 11 is active. The machine cannot accurately measure the water level in this condition, which means it could overfill or fail to operate cycles correctly. Resolve the pressure tube issue before running another wash cycle.
Will resetting my Fisher & Paykel washer clear error code 11?
A simple power reset alone is unlikely to permanently clear error code 11 because the underlying cause, an incorrect pressure reading from the sensor circuit, will still be present when the machine restarts. The pressure tube must be physically cleared of water and properly reconnected before the controller can establish a valid baseline reading and operate normally.
How much will it cost to repair error code 11 on a Fisher & Paykel washer?
In many cases there is no parts cost at all, since the fix simply involves clearing and reconnecting the pressure tube. If the pressure tube itself is damaged and needs replacement, parts are generally inexpensive, typically in the range of $10 to $40. If the pressure sensor has failed, parts and labor could range from $80 to $200 depending on your location and service provider.

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