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Error code reference

Fisher & Paykel Washer Error Code 14

Phase 1 Pump Connection Fault

Fisher & Paykel codesFisher & Paykel washer codes

Phase 1 Pump Connection Fault - The Display Module has detected that the pump is not on when it should be.

First step from the service manual

Check if thermal cut out device has been activated; check for pump blockage and pump condition.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What 14 means on a Fisher & Paykel washer

Error code 14 on a Fisher & Paykel washer indicates a Phase 1 Pump Connection Fault. The display module has detected that the drain pump is not operating when it is expected to be running. This is a communication and operation verification fault: the control system commands the pump to activate and then monitors for confirmation that the pump has engaged. When that confirmation is absent, code 14 is generated. The pump circuit in these machines includes a thermal cutout device, which is a protective component designed to interrupt power to the pump if it overheats due to extended strain or a blockage.

The most common trigger for this fault is activation of the thermal cutout, which trips when the pump motor is overloaded. This typically happens when a foreign object such as a coin, debris, or a small garment has partially or fully blocked the pump impeller, forcing the motor to work harder and overheat. A blocked pump cannot reach its required operating state, and the display module registers the discrepancy between the expected and actual pump status.

Beyond blockages and thermal cutout activation, the fault can also result from a pump that has failed mechanically or electrically, a broken or corroded wiring connection between the pump and the control circuit, or a seized impeller. Diagnosing this code requires physically inspecting the pump housing for obstructions, testing whether the thermal cutout has tripped and whether it will reset once cooled, and evaluating the overall mechanical condition of the pump assembly.

Source: manufacturer service documentation.

Common causes of 14

  1. 01

    Thermal Cutout Activation

    Wiring / connection

    The pump's thermal cutout device trips when the pump motor overheats, usually due to prolonged strain. Once tripped, the pump will not operate until the cutout cools down and, in some cases, is manually reset.

  2. 02

    Pump Blockage or Obstructed Impeller

    Wiring / connection

    Coins, lint, small garments, or debris lodged in the pump housing can prevent the impeller from spinning freely, causing the pump to stall or overheat. Inspect and clear the pump filter and impeller area.

  3. 03

    Failed or Seized Drain Pump

    Part replacement

    The pump motor itself may have failed electrically or the impeller may be seized due to wear or corrosion. A pump that draws no current or hums without moving water will need to be replaced.

  4. 04

    Wiring or Connection Fault

    Wiring / connection

    A loose, corroded, or broken wire harness connection between the pump and the control board can prevent the pump from receiving power or from being detected as active. Inspect connectors at both the pump and the control module.

  5. 05

    Display or Control Module Fault

    Part replacement

    If the pump tests as functional and all wiring is intact, the display module itself may be misreading the pump status signal. This is the least common cause and should be evaluated only after ruling out the pump and wiring.

See the test procedure for each cause

Frequently asked questions about 14

What does 14 mean on a Fisher & Paykel washer?
Error code 14 is a Phase 1 Pump Connection Fault, meaning the display module has detected that the drain pump is not running when it should be. The most common causes are a tripped thermal cutout on the pump or a blockage inside the pump housing. The washer halts operation to prevent damage until the pump issue is resolved.
Can I fix error code 14 on my Fisher & Paykel washer myself?
In many cases, yes. Start by checking for debris blocking the pump, as clearing an obstruction from the filter or impeller area often resolves the fault. If the thermal cutout has activated due to overheating, allowing the pump to cool fully before restarting may also clear the condition. If the pump has failed mechanically or wiring is damaged, a repair technician will be needed.
Will resetting my Fisher & Paykel washer clear error code 14?
A power reset alone will not permanently clear code 14 if an underlying problem still exists. If the thermal cutout tripped but has since cooled and reset, a power cycle may allow the machine to restart. However, if the pump is blocked, failed, or disconnected, the fault will return as soon as the machine attempts to drain again.
Is it safe to continue using my washer when error code 14 appears?
No, you should not continue running the washer while code 14 is active. The machine has stopped draining, which means water may be sitting in the tub and the pump is not functioning correctly. Continuing to run cycles could cause water overflow, motor damage, or stress on other components.
How much does it cost to repair error code 14 on a Fisher & Paykel washer?
If the fix is simply clearing a blockage from the pump, you may be able to resolve it yourself at no parts cost. If the drain pump needs to be replaced, parts and labor typically run in the range of $150 to $350 depending on your location and the specific pump assembly required. A service call to diagnose the fault generally costs $80 to $150 on its own.

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