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Error code reference

Fisher & Paykel Washer Error Code #9

Machine size setting does not match that stored in memory.

Machine size setting does not match that stored in memory.

First step from the service manual

Perform the Machine Size Setting procedure: press and hold WASH TEMP UP button, then press POWER button, then press SPIN SPEED UP button until Hold LED is on, then press POWER button to return to normal operation.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What #9 means on a Fisher & Paykel washer

Error code #9 on a Fisher & Paykel washer indicates a mismatch between the machine size setting currently active in the control system and the machine size value stored in non-volatile memory. Fisher & Paykel washers are designed to accommodate different drum or tub capacities, and the control board references a stored machine size parameter to calibrate water fill levels, cycle timing, and load sensing. When the live setting and the stored memory value disagree, the controller cannot operate with confidence and triggers this fault to prevent incorrect wash performance.

This type of error most commonly surfaces after a control board replacement, a power surge, or a memory corruption event that causes the stored configuration data to be lost or altered. It can also occur if a replacement control board was not properly programmed to match the specific machine variant before installation. In some cases, a prolonged power outage or voltage irregularity can corrupt the EEPROM or onboard memory where machine configuration data is held, causing the mismatch on the next startup cycle.

The resolution involves performing the Machine Size Setting procedure, which writes the correct size parameter back into the controller's memory. This is accomplished by pressing and holding the WASH TEMP UP button, then pressing the POWER button, then pressing the SPIN SPEED UP button until the Hold LED illuminates, and finally pressing the POWER button to return to normal operation. This sequence forces the control system to save the correct machine size value, resolving the conflict and clearing the fault code.

Source: manufacturer service documentation.

Common causes of #9

  1. 01

    Control board replacement without reprogramming

    Wiring / connection

    When a new or refurbished control board is installed, it may not have the correct machine size stored in memory for that specific unit. The mismatch between the factory default on the replacement board and the actual machine triggers error #9.

  2. 02

    Memory corruption from power surge or outage

    Wiring / connection

    A voltage spike or extended power outage can corrupt the onboard non-volatile memory where machine configuration data is stored, causing the saved size value to become invalid or unreadable.

  3. 03

    Accidental reset of control board settings

    Wiring / connection

    Certain button combinations or diagnostic mode entries can inadvertently clear stored configuration parameters, resulting in a blank or default machine size value that no longer matches the washer's actual configuration.

  4. 04

    Failing or degraded control board

    Part replacement

    If the control board's onboard memory is deteriorating due to age or component wear, it may repeatedly lose stored settings even after the Machine Size Setting procedure is performed. If error #9 returns after reprogramming, the board itself may need replacement.

See the test procedure for each cause

Frequently asked questions about #9

What does #9 mean on a Fisher & Paykel washer?
Error #9 means the washer's current machine size setting does not match the value stored in its control memory. This mismatch prevents the machine from operating correctly, as the controller uses the machine size parameter to regulate water fill and cycle behavior. The error is typically resolved by performing the Machine Size Setting procedure using a specific button sequence. No parts are usually required unless the control board itself is faulty.
How do I fix error #9 on a Fisher & Paykel washer?
To fix error #9, perform the Machine Size Setting procedure: press and hold the WASH TEMP UP button, then press the POWER button, then press the SPIN SPEED UP button until the Hold LED turns on, and finally press the POWER button to return to normal operation. This reprograms the correct machine size into the controller's memory and should clear the fault. If the error returns after completing this procedure, the control board may need further inspection or replacement.
Is it safe to use my Fisher & Paykel washer when error #9 is showing?
It is not recommended to run the washer while error #9 is active. Because the machine size setting is used to calibrate water levels and cycle timing, operating with a mismatched configuration could result in incorrect fill amounts or improper cycle behavior. The fix is straightforward and should be completed before resuming normal use.
Will resetting my Fisher & Paykel washer clear error #9?
A standard power reset alone will not clear error #9, because the underlying cause is a mismatch between the active setting and the stored memory value. Simply cutting power and restoring it does not rewrite the memory. You need to perform the specific Machine Size Setting procedure using the WASH TEMP UP, POWER, and SPIN SPEED UP buttons as described to properly resolve the fault.
How much does it cost to fix error #9 on a Fisher & Paykel washer?
In most cases, error #9 can be resolved at no parts cost by performing the Machine Size Setting button sequence yourself. If a service technician is needed to perform the procedure, you could expect a diagnostic or service call fee in the range of $75 to $150 depending on your location. If the control board has failed and needs replacement, parts and labor could range from $200 to $450 or more depending on the specific model and part availability.

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