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Error code reference

LG Microwave Error Code E-21

Temperature Sensor Open Error

Temperature Sensor Open Error - When temperature sensor value is more than 250, marks E-21 and converts to cancel mode.

First step from the service manual

Check sensor part and connection of sensor housing and PCB's connector.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What E-21 means on a LG microwave

The E-21 error code on an LG microwave indicates a Temperature Sensor Open Error. This fault is triggered when the control board reads a sensor value exceeding 250, which falls outside the acceptable operating range. When this threshold is crossed, the microwave immediately exits its current operation and enters cancel mode, preventing the unit from continuing to run under a potentially faulty thermal monitoring condition. The temperature sensor in question is typically a thermistor responsible for monitoring internal cavity or component temperatures during cooking cycles.

The most likely cause of this error is an open circuit condition in the temperature sensor circuit. An open circuit means the electrical path through the thermistor has been broken, causing the resistance to read at an extreme value that the PCB interprets as a sensor value above 250. This can result from a failed thermistor, a loose or disconnected connector at the sensor housing, or damaged wiring between the sensor and the main PCB. Corrosion at connector terminals is another common contributor, particularly in units that have been exposed to moisture or steam over time.

Diagnosing this fault begins with a physical inspection of the sensor component itself and the connector linking the sensor housing to the PCB. Technicians should check for visible damage, connector seating, and continuity through the thermistor. If the sensor reads an open circuit on a multimeter, the thermistor has failed and requires replacement. If continuity is present at the sensor but the error persists, the wiring harness and PCB connector pins should be closely inspected for intermittent contact or corrosion.

Source: manufacturer service documentation.

Common causes of E-21

  1. 01

    Failed Temperature Sensor (Thermistor)

    Part replacement

    The thermistor itself has developed an open circuit internally, causing the sensor value to exceed 250. This can be confirmed by testing the sensor with a multimeter and finding no continuity through the component.

  2. 02

    Loose or Disconnected Sensor Connector

    Wiring / connection

    The connector between the sensor housing and the main PCB may have worked loose or become fully disconnected, breaking the circuit. Inspect the connector at both the sensor end and the PCB end to ensure it is fully seated.

  3. 03

    Corroded Connector Terminals

    Wiring / connection

    Moisture or steam exposure over time can corrode the pins inside the sensor connector, increasing resistance to the point where an open circuit condition is detected. Look for discoloration or buildup on the connector terminals.

  4. 04

    Damaged Wiring Harness

    Part replacement

    The wiring between the temperature sensor and the PCB may be pinched, frayed, or broken, interrupting the signal. Trace the harness carefully for any visible damage or breaks in the insulation.

  5. 05

    Faulty Main PCB

    Part replacement

    If the sensor and all wiring check out correctly, the main control board may be misreading the sensor signal due to a component failure on the PCB itself. This is the least common cause and should only be considered after all other components are ruled out.

See the test procedure for each cause

Frequently asked questions about E-21

What does E-21 mean on a LG microwave?
E-21 on an LG microwave is a Temperature Sensor Open Error. It occurs when the control board reads a temperature sensor value above 250, indicating the sensor circuit is open or the sensor has failed. The microwave enters cancel mode automatically when this error is detected, stopping all operation until the issue is resolved.
Can I fix E-21 on my LG microwave myself?
Some causes of E-21 can be addressed without professional help, such as reseating a loose connector between the sensor housing and the PCB. However, replacing the thermistor or diagnosing wiring faults requires comfort working inside a microwave, which stores high-voltage charge even when unplugged. If you are not experienced with appliance repair, a qualified technician is recommended.
Is it safe to use my LG microwave while E-21 is showing?
No, the microwave enters cancel mode when E-21 is triggered, meaning it will not complete cooking cycles. You should not attempt to override or continue using the unit while this error is active. The temperature sensor is part of the microwave's thermal protection system, and operating without a functioning sensor could pose a safety risk.
Will resetting my LG microwave clear the E-21 error?
Unplugging the microwave and restoring power may temporarily clear the error display, but if the underlying sensor fault is still present, E-21 will return as soon as the unit attempts to operate. A reset does not repair a failed thermistor, damaged wiring, or a loose connector. The root cause must be corrected for the error to clear permanently.
How much does it cost to repair an E-21 error on an LG microwave?
Repair costs depend on the specific fault. If only a connector needs to be reseated, there may be no parts cost involved. A replacement temperature sensor typically falls in the range of $15 to $50 for the part alone. If professional labor is required, total repair costs including diagnosis and parts can range from $80 to $200 or more depending on the technician and location.

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