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Error code reference

Maytag Dishwasher Error Code 2-1

Control detected stuck key(s) in keypad or keypad connection

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What the 2-1 error code actually means

Your dishwasher's control board has detected that one or more buttons on the control panel are stuck in the pressed position. This is often a physical issue with how the buttons and panel are assembled inside the door. If the Start or Cancel button is the one stuck, you will see this error on the display.

Diagnostic procedure

The full 2-1 procedure

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MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Check responsiveness of each key. If some keys do not respond, unplug dishwasher, disassemble door and inspect for correct assembly of control, console and button tree. Adjust assembly to eliminate stuck keys. If key(s) still stuck/unresponsive, replace control.
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Most common causes of 2-1

Ranked by how often they cause this code
  1. 1Misaligned button tree or console assembly
  2. 2Moisture or debris behind the control panel
  3. 3Damaged or deformed button tree
  4. 4Faulty control board

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Questions people ask about 2-1

What does 2-1 mean on a Maytag dishwasher?
The 2-1 error code means the control board has detected a stuck key on the keypad. The control actively alerts you only when the Start/Resume or Cancel key is the one stuck. Other stuck keys are logged by the control but do not trigger a visible error. This fault can be caused by a misaligned button assembly inside the door or by a faulty control board.
Will resetting my Maytag dishwasher clear the 2-1 error code?
A reset may temporarily clear the displayed error, but it will not resolve the underlying cause if a key is physically stuck. The control will detect the stuck key again and log or redisplay the fault. A lasting fix requires correcting the button assembly alignment or replacing the control board.
How much does it cost to repair a Maytag dishwasher with a 2-1 error?
If the repair is simply a matter of realigning the door panel components, the cost may only involve your time. If the button tree needs replacement, parts typically range from a modest cost upward depending on the model. If the control board requires replacement, parts alone can range from around $75 to $200 or more, with additional labor costs if a technician performs the repair.
Can I fix the 2-1 error on my Maytag dishwasher myself?
In many cases, yes. Start by testing each button for responsiveness. If some keys are unresponsive, unplug the dishwasher, disassemble the door panel, and inspect the alignment of the control, console, and button tree. Correcting the assembly often resolves the stuck key condition without replacing any parts. If the keys remain stuck after adjustment, the control board will need to be replaced.
Is it safe to use my Maytag dishwasher while it shows a 2-1 error?
The 2-1 fault specifically involves a stuck Start/Resume or Cancel key if it is being displayed to you. A stuck key in that position could cause unintended cycle behavior, so it is best to avoid using the dishwasher until the fault is resolved. Unplugging the unit before inspecting the door assembly is essential for safety.

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