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Error code reference

Samsung Heat Pump Error Code E473

Indoor unit EEV open failure (2nd detection)

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What the E473 error code actually means

Your Samsung heat pump has detected that a valve controlling refrigerant flow into one of the indoor units is not closing when it should. This allows refrigerant to keep flowing into a unit that has been turned off, which can cause ice buildup and damage the system over time. A technician needs to inspect the wiring and valve to resolve this issue before continuing to run the system.

Diagnostic procedure

The full E473 procedure

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MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Check whether the EEV wire is connected to the indoor unit PCB correctly.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of E473

Ranked by how often they cause this code
  1. 1Loose or faulty EEV wiring connection
  2. 2Failed EEV stepper motor coil
  3. 3Mechanically stuck EEV
  4. 4Defective indoor unit PCB
  5. 5Refrigerant system pressure imbalance

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Questions people ask about E473

What does E473 mean on a Samsung heat pump?
E473 indicates an indoor unit Electronic Expansion Valve open failure that has been confirmed on a second detection cycle. The EEV is not closing properly, which allows refrigerant to leak into an indoor unit that has been commanded to stop. This can lead to coil flooding, frost buildup, and compressor stress if left unaddressed. The first step is to verify that the EEV wiring harness is securely connected to the indoor unit PCB.
Is it safe to keep running my heat pump when E473 is displayed?
Continuing to run the system with an active E473 fault is not recommended. Refrigerant migrating into a stopped indoor unit can flood the coil, create pressure imbalances, and place added strain on the compressor. Prolonged operation in this condition can escalate a relatively straightforward EEV repair into more extensive and costly compressor or coil damage.
Will resetting the system clear the E473 error code?
Because E473 is a second-detection fault, the system has already confirmed the problem through two diagnostic cycles, meaning a simple power reset is unlikely to resolve the underlying issue. The code may temporarily clear after a reset, but it will return if the EEV wiring, coil, or PCB problem has not been corrected. Resetting without repairing the cause can delay proper diagnosis and risk additional system damage.
Can I fix E473 myself, or do I need a technician?
A homeowner can visually inspect whether the EEV wiring connector is seated properly at the indoor PCB, which is the first recommended diagnostic step. However, any further diagnosis involving refrigerant pressures, component resistance measurements, or part replacement requires a certified HVAC technician. Working on the refrigerant circuit without proper certification is both a safety risk and a regulatory violation in most regions.
How much does it cost to repair a Samsung heat pump E473 error?
Repair costs vary depending on the root cause. If the fault is simply a loose wiring connection, the cost is limited to a service call fee, typically in the range of $75 to $150. Replacing an EEV coil or the full valve assembly can range from $150 to $400 or more in parts and labor. An indoor PCB replacement is generally the most expensive scenario, often running $300 to $600 or higher depending on the unit model.

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