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Error code reference

Samsung Multifunction Printer Error Code #00-000

DC motor control problem

Samsung codesSamsung multifunction printer codes

DC motor control problem - motor unit does not operate.

First step from the service manual

Turn the machine off and turn it on again. If the problem persists, check the motor by EDC mode.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What #00-000 means on a Samsung multifunction printer

Error code #00-000 on a Samsung multifunction printer indicates a DC motor control problem in which the motor unit fails to operate. The printer's main controller continuously monitors the drive signal and feedback from the DC motor responsible for moving paper through the machine. When the controller detects that the motor is not responding to its drive commands, or that expected encoder feedback signals are absent, it halts operation and logs this fault code to prevent mechanical damage or paper jams from propagating through the paper path.

The DC motor involved in this fault is typically the main drive motor, which powers the paper feed rollers, registration assembly, and related drive train components. A failure can originate from several points in the circuit: the motor itself may have an open or shorted winding, the motor connector or wiring harness may have a broken or corroded contact, or the motor driver circuit on the main board may have failed. In some cases, a mechanical obstruction in the drive train places excessive load on the motor, causing it to stall before the controller can complete its startup sequence.

Diagnosis begins with a power cycle to rule out a transient control fault. If the error persists after restarting, the motor should be evaluated using the printer's EDC (Engine Diagnostic Control) mode, which allows individual components to be actuated and tested in isolation. This mode lets a technician command the motor directly and observe whether it responds, helping to distinguish between a failed motor, a wiring fault, and a defective motor driver on the control board.

Source: manufacturer service documentation.

Common causes of #00-000

  1. 01

    Failed DC drive motor

    Part replacement

    The motor windings can open or short internally, causing the motor to draw no current or excessive current and fail to spin. This is confirmed in EDC mode when the motor does not respond to a direct actuation command.

  2. 02

    Loose or damaged motor wiring harness

    Wiring / connection

    The connector between the motor and the control board can develop broken pins, corrosion, or a loose seating, interrupting the drive or feedback signal. Inspect the connector and harness for visible damage or intermittent continuity.

  3. 03

    Mechanical obstruction in the drive train

    Wiring / connection

    A foreign object, torn paper, or a seized gear in the paper path can load the motor beyond its stall threshold, preventing it from turning. Check the entire paper path and gear train for anything blocking free movement.

  4. 04

    Defective motor driver circuit on the main control board

    Part replacement

    The motor driver transistors or integrated driver chip on the main board can fail, meaning the motor never receives a proper drive signal even though the motor itself is functional. This is suspected when the motor tests good in isolation but does not respond during EDC mode actuation.

  5. 05

    Transient firmware or controller fault

    Wiring / connection

    A temporary software glitch in the engine controller can incorrectly trigger this error without an underlying hardware failure. A full power cycle clears this condition in many cases and is always the recommended first step.

See the test procedure for each cause

Frequently asked questions about #00-000

What does #00-000 mean on a Samsung multifunction_printer?
Error #00-000 signals a DC motor control problem in which the printer's motor unit is not operating as commanded. The printer's controller monitors motor feedback during startup and normal operation, and when no response is detected, it stops the machine and displays this code. The fault can stem from a failed motor, a wiring issue, a mechanical jam in the drive train, or a problem with the motor driver circuit on the main board.
How do I fix error #00-000 on my Samsung printer?
Start by turning the printer completely off, waiting about 30 seconds, and then turning it back on. If the error clears, the fault was likely a temporary controller glitch. If the error returns, a technician should enter the printer's EDC diagnostic mode to directly actuate the motor and isolate whether the problem is in the motor itself, the wiring harness, or the control board's motor driver circuit. Also inspect the paper path for any obstructions that could be stalling the motor.
Will resetting the printer clear error #00-000?
A power cycle can clear the error if it was caused by a transient firmware or controller fault. However, if the underlying cause is a hardware failure such as a bad motor, damaged wiring, or a failed driver circuit, the error will return after the reset as soon as the printer attempts to run the motor again. Persistent reappearance of the code after a restart indicates a hardware issue that requires hands-on diagnosis.
Is it safe to keep using my printer when error #00-000 is displayed?
No. The printer intentionally stops operation when this error appears to prevent further mechanical damage. Attempting to force or bypass normal operation while the motor fault is active could worsen damage to the drive train, paper path components, or the control board. The printer should remain off until the fault is diagnosed and resolved.
How much will it cost to repair error #00-000 on a Samsung printer?
Repair costs depend on the root cause. If the fix is simply clearing an obstruction or reseating a connector, the cost may be limited to a service call fee, typically in the range of $50 to $100. Replacing the DC motor itself generally adds $30 to $80 in parts. If the main control board's motor driver circuit has failed and the board needs replacement, total repair costs including labor can range from $150 to $350 or more depending on the specific printer model.

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