Samsung Multifunction Printer Error Code #10-002

Error #10-002 indicates that the printer's main board cannot detect or communicate with the internal fax card. The fax card is the dedicated hardware module responsible for all fax send and receive operations. This error typically appears at startup or when a fax function is attempted. It means fax capability is unavailable until the issue is resolved.

A simple power cycle or factory reset will not permanently clear error #10-002 because it is caused by a hardware detection failure, not a software or settings issue. The error will return unless the fax card is properly reseated or replaced. Resets may temporarily clear the display, but the underlying hardware problem must be addressed.

If only reseating or cleaning the fax card contacts is needed, there is no parts cost involved. A replacement fax card typically costs in the range of $30 to $80 depending on the specific model. If main board replacement is required, parts and labor costs can range from $150 to $350 or more, which may make professional repair less economical on older units.

Start by powering off the printer and reseating the fax card, making sure it is fully and evenly pressed into its connector on the main board. If the error returns after reseating, replace the fax card with a compatible unit. If the error still persists after installing a known-good fax card, the main board will need to be replaced.

General printing, copying, and scanning functions may still operate normally while this error is present, since it specifically affects the fax module. However, all fax send and receive operations will fail. It is safe to continue using non-fax functions, but the error should be resolved before relying on fax capability.