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Error code reference

Samsung Multifunction Printer Error Code M1-1010

Paper jam in Tray1 area.

Samsung codesSamsung multifunction printer codes

Paper jam in Tray1 area.

First step from the service manual

Clear jammed paper; check if pick up roller is rotating normally.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What M1-1010 means on a Samsung multifunction printer

The M1-1010 error code on a Samsung multifunction printer indicates a paper jam detected in the Tray 1 pickup area. This is the primary paper feed zone where the printer draws sheets from the main paper cassette. When the printer's internal sensors fail to detect paper advancing past the expected feed point within the designated timing window, the firmware halts the print cycle and triggers this code to prevent damage to internal components.

The Tray 1 pickup system relies on a rubber pickup roller to grab the top sheet and push it forward into the feed path. A separation pad works in conjunction with the roller to prevent multiple sheets from feeding simultaneously. If the pickup roller has worn smooth, is contaminated with paper dust, or is not rotating at all due to a mechanical or electrical fault, the paper will either not feed or will slip back, triggering the jam sensor. Misaligned paper, overfilled trays, or incorrect paper size can also cause resistance in the feed path that the roller cannot overcome.

Diagnosing this error begins with clearing any jammed paper from the Tray 1 area and then observing whether the pickup roller rotates normally during the next print attempt. If the roller does not spin, the issue may lie with the pickup roller drive assembly, a worn gear, or the solenoid that engages the roller. If the roller spins but fails to grab paper consistently, the roller surface is likely glazed or worn and needs replacement. Persistent errors after clearing the jam point to a component-level fault rather than a simple paper misfeed.

Source: manufacturer service documentation.

Common causes of M1-1010

  1. 01

    Jammed or misaligned paper in Tray 1

    Wiring / connection

    A sheet of paper has become stuck or skewed in the Tray 1 feed area. Open the tray fully and check for torn pieces, folded corners, or sheets that have slipped out of alignment.

  2. 02

    Worn or glazed pickup roller

    Part replacement

    Over time, the rubber surface of the pickup roller wears smooth and loses grip, causing it to slip instead of advancing paper. The roller will visibly appear shiny or feel hard rather than slightly tacky.

  3. 03

    Overfilled or improperly loaded paper tray

    Wiring / connection

    Loading paper above the maximum fill line or failing to seat the paper stack squarely under the tray guides creates resistance that causes feed failures. Check that the paper guides are snug against the stack without compressing it.

  4. 04

    Pickup roller not rotating due to mechanical fault

    Part replacement

    If the pickup roller does not spin at all during a print cycle, a stripped drive gear, disengaged solenoid, or failed drive assembly may be responsible. Listen for the normal engagement click when the printer initializes a print job.

  5. 05

    Worn or degraded separation pad

    Part replacement

    The separation pad works with the pickup roller to prevent multi-sheet feeds. A worn separation pad can cause sheets to feed improperly or bunch up at the entry point, triggering the jam sensor.

See the test procedure for each cause

Frequently asked questions about M1-1010

What does M1-1010 mean on a Samsung multifunction_printer?
The M1-1010 error means the printer has detected a paper jam in the Tray 1 pickup area. The printer stops the print cycle when its internal sensors do not detect paper advancing through the feed path at the expected time. This prevents internal components from being damaged by a paper misfeed.
How do I fix the M1-1010 error on my Samsung printer?
Start by opening Tray 1 and carefully removing any jammed or partially fed paper, including any small torn pieces. After clearing the jam, reload the paper tray correctly and run a test print while watching whether the pickup roller visibly rotates. If the roller does not spin or the error returns immediately, the pickup roller or separation pad likely needs to be replaced.
Is it safe to keep using my Samsung printer when the M1-1010 error appears?
You should not attempt to force a print job through while the M1-1010 error is active. Printing with a jammed or partially fed sheet can tear paper inside the printer, potentially damaging rollers, feed guides, or other internal components. Clear the jam fully before resuming use.
Will resetting my Samsung printer clear the M1-1010 error?
A power cycle reset will not clear M1-1010 if the underlying cause has not been resolved. The printer's sensors will re-detect the problem on the next feed attempt and display the error again. You must physically remove any jammed paper and address the condition causing the misfeed before the error will stay cleared.
How much does it cost to repair a Samsung printer with the M1-1010 error?
If the fix is simply clearing a jammed sheet, there is no parts cost involved. If a pickup roller replacement is needed, parts typically range from around $10 to $35 depending on the specific printer model, with additional labor costs if a technician performs the repair. A separation pad is generally in a similar price range and is often replaced at the same time as the pickup roller.

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