mypros+
Error code reference

Samsung Refrigerator Error Code 21Er

Freezer fan (F-FAN) error

Avg. service call
$285
National average. Trip fee plus diagnostic plus labor. Before parts.
MyPros+ 3-day pass
$9.95
Same diagnostic steps, on your phone. Start now.
You keep in your pocket
~$275
Even before you buy the part.
Skip the service call. Fix it yourself.
Full procedure unlocks instantly.
Get Started

What the 21Er error code actually means

Your Samsung refrigerator is detecting a problem with the fan motor inside the freezer compartment. This fan keeps cold air moving throughout the freezer and refrigerator sections, so when it fails or loses its electrical connection, the appliance flags the error. If left unaddressed, your freezer may stop cooling properly.

Diagnostic procedure

The full 21Er procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
The voltage of MAIN PCB CN20 15PIN - 17PIN shall be between 7V~12V.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
Unlock 21Er procedure $9.95

Or subscribe: $29/month for unlimited access to all codes plus Max AI diagnostics.

Most common causes of 21Er

Ranked by how often they cause this code
  1. 1Loose or disconnected motor wiring
  2. 2Ice buildup blocking the fan
  3. 3Failed freezer fan motor
  4. 4Damaged feedback signal line
  5. 5Faulty main PCB

Most DIYers save hundreds by diagnosing before ordering parts.

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass

Questions people ask about 21Er

What does 21Er mean on a Samsung refrigerator?
The 21Er code indicates a freezer fan (F-FAN) error. It is triggered by a feedback signal line contact failure, a broken or disconnected motor wire, or a motor fault during operation. The main PCB monitors the fan circuit and logs this code when the signal from the fan motor is lost or falls outside normal operating parameters. This can affect the refrigerator's ability to maintain proper temperatures in both the freezer and fresh food sections.
Is it safe to keep using my refrigerator with a 21Er error?
Continuing to run the refrigerator with a 21Er error is not recommended for extended periods. The freezer fan circulates cold air throughout the appliance, and without it functioning correctly, food temperatures may rise into unsafe ranges. Address the issue promptly to avoid food spoilage or further damage to the cooling system.
How much does it cost to repair a Samsung refrigerator 21Er error?
Repair costs vary depending on the root cause. If the fix involves reseating a loose connector or clearing an ice obstruction, you may spend little to nothing beyond your time. A replacement freezer fan motor typically costs between 30 and 80 dollars for the part, with professional labor adding 100 to 200 dollars depending on your location. A main PCB replacement, if needed, can range from 150 to 400 dollars or more including labor.
Can I fix the 21Er error myself?
Some causes of 21Er are DIY-friendly. You can visually inspect the wiring harness at the freezer fan for loose or disconnected connectors, check for ice buildup blocking the fan blade, and measure voltage at MAIN PCB connector CN20 pins 15 to 17 to confirm it falls between 7V and 12V. If the wiring is intact and voltage is correct but the fan still does not operate, the motor likely needs professional replacement.
Will resetting my Samsung refrigerator clear the 21Er error?
A reset may temporarily clear the 21Er display, but the code will return if the underlying fault is not corrected. The main PCB continuously monitors the freezer fan circuit, so any persistent wiring issue, motor failure, or contact error will retrigger the code after the reset. A reset is useful for confirming whether the error is intermittent, but it is not a fix.

78,000+ service manuals · 160,000+ error codes · 55+ brands

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass