mypros+
Error code reference

Hisense Range Error Code Err 005

Overheating of user interface detected when UI NTC sensor reads above 230°F/110°C or damaged NTC sensor on…

Hisense codesHisense range codes

Overheating of user interface detected when UI NTC sensor reads above 230°F/110°C or damaged NTC sensor on UI; disables Self Clean but other functions remain usable.

First step from the service manual

Unplug power connector from door lock motor.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

MyPros+ Max

Get the full diagnostic procedure for Err 005.

  • Step-by-step tests with expected resistance, voltage, and continuity values
  • Wiring diagram references and connector pinouts from the OEM service manual
  • Verified part numbers when replacement is required
Get the full procedure

$29/month · Cancel anytime · Or $9.95 3-day pass

What Err 005 means on a Hisense range

Err 005 on a Hisense range indicates that the user interface (UI) board has reached an unsafe operating temperature, specifically when the NTC (negative temperature coefficient) thermistor sensor mounted on the UI reads above 230°F (110°C). The NTC sensor monitors the thermal condition of the control electronics. When temperatures exceed this threshold, the range's control system responds by disabling the Self Clean function to prevent further heat buildup, while keeping other cooking functions operational. This partial lockout is a protective measure to avoid damage to the control electronics.

The NTC sensor itself can also trigger Err 005 if it becomes damaged or develops an open or short circuit, causing it to report inaccurate temperature readings. A faulty sensor may report falsely high temperatures even when the UI board is operating within a normal thermal range. This makes sensor condition a key variable to evaluate during diagnosis, separate from whether actual overheating is occurring.

The first diagnostic step is to unplug the power connector from the door lock motor. This is likely performed to eliminate the door lock motor as a heat or electrical load contributor near the UI assembly, and to allow inspection of wiring in that area. If the error clears after disconnecting the door lock motor, the motor or its wiring may be introducing resistance or heat that affects the UI environment. If the error persists, attention should shift to the NTC sensor's resistance readings and the thermal environment of the control board itself.

Source: manufacturer service documentation.

Common causes of Err 005

  1. 01

    Damaged or failed UI NTC sensor

    Part replacement

    The NTC thermistor on the user interface board can develop an open or short circuit, causing it to report temperatures above 230°F even when the board is not actually overheating. Checking the sensor's resistance value against specifications will confirm whether it is reading correctly.

  2. 02

    Actual overheating of the UI board

    Wiring / connection

    If the control panel area is exposed to excessive ambient heat, such as from blocked ventilation or nearby high-heat cooking, the UI board can genuinely reach temperatures that trigger this error. Inspect for obstructions around the control area and verify that ventilation pathways are clear.

  3. 03

    Door lock motor electrical issue

    Part replacement

    A faulty door lock motor or damaged wiring in that connector can introduce abnormal electrical conditions near the UI assembly. The first diagnostic step is to unplug the door lock motor power connector and observe whether the error clears.

  4. 04

    Wiring damage between NTC sensor and control board

    Wiring / connection

    Chafed, pinched, or heat-damaged wiring between the UI NTC sensor and the main control board can cause erratic or out-of-range resistance readings that the board interprets as an overtemperature condition. Inspect the wiring harness in this circuit for visible damage.

  5. 05

    Failed user interface control board

    Part replacement

    If the NTC sensor and all wiring check out correctly, the UI control board itself may be misreading the sensor signal due to a component failure on the board. Board replacement would be required in this scenario.

See the test procedure for each cause

Frequently asked questions about Err 005

What does Err 005 mean on a Hisense range?
Err 005 means the range has detected overheating at the user interface, based on the UI NTC temperature sensor reading above 230°F (110°C). It can also appear if the NTC sensor itself is damaged and sending incorrect readings. The error disables the Self Clean function as a protective measure, but other cooking functions remain available. Diagnosis involves checking the door lock motor connector, the NTC sensor condition, and the wiring in that circuit.
Can I still use my Hisense range when Err 005 is displayed?
Yes, the range remains usable for standard cooking functions when Err 005 is active. The error specifically disables the Self Clean function to reduce heat stress on the electronics, but burners and bake or broil functions are not shut down. You should still have the issue diagnosed promptly to avoid potential damage to the control board.
Will resetting the power clear the Err 005 code on my Hisense range?
A power reset may temporarily clear the code, but if the underlying cause is a failed NTC sensor or a genuine overheating condition, the error will return. Resetting without diagnosis does not fix the root problem. The diagnostic process should start with unplugging the door lock motor power connector and checking sensor condition before relying on a reset.
Is Err 005 on a Hisense range a safety concern?
The error is a protective alert, and the range responds by disabling Self Clean to limit further heat exposure to the control electronics. Using the range for normal cooking while this code is present carries low immediate risk, since the appliance continues to function. However, if the UI board is genuinely overheating rather than just reporting a sensor fault, continued use without repair could eventually damage the control electronics.
How much does it cost to fix Err 005 on a Hisense range?
Repair costs vary depending on the root cause. Replacing an NTC sensor is typically the least expensive repair, with parts generally in the range of $15 to $50 and low labor time. A door lock motor replacement may run $40 to $120 in parts. If the user interface control board itself needs replacement, parts costs typically range from $100 to $250 or more, plus labor if professionally serviced.

Related Hisense range codes

All Hisense range codes
View all 10 Hisense range codes

78,000+ service manuals · 160,000+ error codes · 55+ brands

Get Started

$29/month · Cancel anytime · Or $9.95 3-day pass