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Error code reference

Hisense Range Error Code Err 014

Cooktop activation during active Self Clean function for more than one minute, or Self Clean activated after…

Cooktop activation during active Self Clean function for more than one minute, or Self Clean activated after cooktop is active, or damaged wiring/PB.

First step from the service manual

Activate Cooktop switches 1-5.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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  • Wiring diagram references and connector pinouts from the OEM service manual
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What Err 014 means on a Hisense range

Err 014 on a Hisense range signals a conflict between the cooktop operation and the Self Clean cycle. The control board monitors both functions simultaneously and will trigger this error under two specific conditions: if the cooktop burners are activated while a Self Clean cycle is already running for more than one minute, or if a Self Clean cycle is initiated while one or more cooktop elements are already active. These two operations are intentionally interlocked because the extreme temperatures generated during Self Clean (which can exceed 800 degrees Fahrenheit inside the oven cavity) create a safety risk when combined with simultaneous cooktop activity.

The control system that enforces this interlock relies on communication between the cooktop switches and the main control board. When the board detects that both systems are signaling active states concurrently beyond the allowed threshold, it halts operation and displays Err 014. This is a protective feature, not simply a fault, though wiring or board damage can also produce the same error by falsely reporting a cooktop as active even when no burners have been turned on.

The third trigger for this code is damaged wiring or a faulty control board (PB). A short, broken wire, or corroded connector in the cooktop switch circuit can cause the board to misread the status of one or more burners. In these cases the error appears without any actual cooktop or Self Clean conflict. The recommended first diagnostic step is to individually activate cooktop switches 1 through 5 to confirm each switch responds correctly and rules out a switch or wiring fault before suspecting the control board itself.

Source: manufacturer service documentation.

Common causes of Err 014

  1. 01

    Cooktop activated during Self Clean cycle

    Wiring / connection

    A burner was turned on while the oven was already running a Self Clean cycle for more than one minute. The range locks out this combination as a safety measure and immediately triggers Err 014.

  2. 02

    Self Clean started while cooktop is in use

    Wiring / connection

    The Self Clean function was initiated while one or more cooktop elements were already active. Turning off all burners before starting Self Clean will prevent this condition.

  3. 03

    Faulty or damaged cooktop switch

    Part replacement

    A defective switch among positions 1 through 5 can send a false active signal to the control board, making it appear a burner is on even when it is not. Testing each switch individually is the recommended first step to isolate the problem.

  4. 04

    Damaged or shorted wiring in the cooktop switch circuit

    Part replacement

    Broken insulation, a loose connector, or a shorted wire between the cooktop switches and the control board can cause false burner-active readings. Inspect the wiring harness for visible damage, burns, or corrosion at connector points.

  5. 05

    Faulty main control board (PB)

    Part replacement

    If all switches and wiring check out correctly but the error persists, the control board itself may be misinterpreting input signals from the cooktop circuit. Board replacement is typically the last step after all other components are ruled out.

See the test procedure for each cause

Frequently asked questions about Err 014

What does Err 014 mean on a Hisense range?
Err 014 indicates a conflict between the cooktop and the Self Clean oven function. The error triggers if the cooktop is turned on during a Self Clean cycle for more than one minute, if Self Clean is started while the cooktop is active, or if damaged wiring or a faulty control board is causing a false burner-active signal. The range shuts down the conflicting operation as a safety precaution.
Can I fix Err 014 myself without calling a technician?
If the error was caused by accidentally running the cooktop and Self Clean at the same time, you can resolve it by stopping one function and allowing the range to reset. If the error keeps returning without any actual conflict between the two functions, you should test each of the five cooktop switches individually and inspect the wiring harness for damage. Control board issues are best handled by a qualified technician.
Will resetting the range clear Err 014?
A reset by cycling the power at the breaker may clear the error temporarily if it was triggered by an accidental overlap between the cooktop and Self Clean. However, if the underlying cause is a damaged switch, faulty wiring, or a failing control board, the error will return. A reset alone is not a fix for hardware faults.
Is it safe to use the range when Err 014 is displayed?
The range displays this error specifically to prevent an unsafe combination of high oven temperatures from Self Clean and active cooktop burners running simultaneously. Do not attempt to override or ignore the error during a Self Clean cycle. If the error is appearing without any obvious operational conflict, stop using the appliance and have the wiring and control board inspected before continuing.
How much does it cost to repair Err 014 on a Hisense range?
Repair costs depend on the root cause. Replacing a single cooktop switch is generally the least expensive fix, typically falling in the range of $20 to $80 for the part plus labor. Wiring harness repairs can vary widely based on the extent of the damage. A control board replacement is the most costly repair, with parts and labor often ranging from $150 to $400 or more depending on the specific board and service rates in your area.

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