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Error code reference

Samsung Air Conditioner Error Code E304

COND-OUT SUB 1 temperature sensor error OPEN/SHORT.

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What the E304 error code actually means

Your Samsung air conditioner has detected a problem with one of its temperature sensors located near the condenser unit outside. The sensor is either broken or has a wiring problem, so the system cannot read accurate temperatures and has shut itself down for protection. A technician will need to test the sensor and its wiring to determine whether the sensor itself or its wiring connection needs to be replaced.

Diagnostic procedure

The full E304 procedure

Step 1 is visible so you can confirm you are on the right page. The remaining steps, the ones that tell you whether to actually replace a part, unlock with any pass.

MyPros+ · DiagnosticsStep 1 preview
1
Confirm the fault
Power cycle the unit: switch off the breaker for 60 seconds, then restore power. If the code returns, the fault is persistent and the procedure below isolates the cause.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of E304

Ranked by how often they cause this code
  1. 1Failed COND-OUT SUB 1 thermistor
  2. 2Corroded or damaged sensor connector
  3. 3Damaged wiring harness
  4. 4Faulty main control board

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Questions people ask about E304

What does E304 mean on a Samsung air conditioner?
E304 indicates that the COND-OUT SUB 1 temperature sensor at the condenser outlet has triggered an OPEN or SHORT fault. This means the control board is detecting that the sensor circuit has either lost continuity or has shorted out, producing an invalid temperature reading. The system shuts down to prevent potential damage to the compressor or refrigerant circuit.
Is it safe to run my air conditioner with an E304 error?
No. When E304 is active, the system has typically shut itself down as a protective measure because it cannot monitor condenser outlet temperature accurately. Attempting to bypass or ignore this fault and force the unit to run risks compressor damage or refrigerant system issues. The fault should be diagnosed and repaired before resuming normal operation.
How much does it cost to repair an E304 error on a Samsung air conditioner?
Repair costs depend on what component has failed. A replacement thermistor sensor typically costs in the range of $20 to $80 for the part, while a control board can range from $100 to $300 or more. Adding labor charges for a qualified HVAC technician, total repair costs commonly fall between $100 and $500 depending on the diagnosis, the specific model, and local labor rates.
Can I fix the E304 error myself?
A knowledgeable DIYer can inspect the sensor connector and wiring harness for visible corrosion or damage, and can test the thermistor resistance with a multimeter. However, if the sensor itself needs replacement or the fault is traced to the control board, working on the outdoor condenser unit involves handling electrical components that may carry line voltage, so hiring a certified technician is strongly recommended for those repairs.
Will resetting the unit clear the E304 error?
A power reset may temporarily clear the error code, but if the underlying sensor or wiring fault is still present, the E304 code will return once the system restarts and begins reading from the sensor again. A reset is only a valid fix if the fault was caused by a one-time transient condition, which is rare for this error type.

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