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Error code reference

Samsung Air Conditioner Error Code E420

SUMP TEMP DIGITAL sensor OPEN/SHORT error. Detected when outdoor temp over -10°C. Error level

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What the E420 error code actually means

Your Samsung air conditioner has detected a problem with a temperature sensor located in the outdoor unit. The sensor is either reading an impossible temperature or has stopped sending a signal entirely, so the system has shut down to protect itself. A technician will need to inspect the sensor and its wiring to get the unit running again.

Diagnostic procedure

The full E420 procedure

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1
First diagnostic step
Check sensor connector; measure resistance across both terminals.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of E420

Ranked by how often they cause this code
  1. 1Failed NTC thermistor sensor
  2. 2Loose or disconnected sensor connector
  3. 3Corroded or damaged connector pins
  4. 4Damaged sensor wiring
  5. 5Faulty outdoor unit control board

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Questions people ask about E420

What does E420 mean on a Samsung air conditioner?
E420 indicates an open or short circuit fault in the sump temperature sensor located in the outdoor unit. The control board detected a sensor voltage above 4.95V or below 0.5V while the outdoor temperature was above -10 degrees Celsius, which represents an impossible reading. The unit shuts down to prevent compressor damage until the fault is resolved.
Is it safe to run my air conditioner with the E420 error showing?
No, you should not attempt to override or continue operating the unit while E420 is active. The system has intentionally shut down because the control board cannot verify sump temperature, which is needed to protect the compressor from damage. Running the unit without reliable sensor data could cause compressor overheating or other mechanical failures.
How much does it cost to repair an E420 error on a Samsung air conditioner?
Repair costs vary depending on which component has failed. Replacing the sump temperature sensor typically ranges from around 50 to 150 dollars in parts, plus labor costs that can range from 75 to 200 dollars depending on your location and the technician's rates. If the control board itself has failed, parts costs can range from 150 to 400 dollars or more, making board replacement significantly more expensive.
Can I fix the E420 error myself?
Some basic checks are within reach for a knowledgeable DIYer, including visually inspecting the sensor connector at the outdoor unit and reseating it if it appears loose. However, accurately measuring thermistor resistance requires a multimeter and knowledge of how to access the outdoor control board safely. If the sensor or wiring needs replacement, working inside the outdoor unit involves electrical components that should be handled with caution and ideally by a qualified technician.
Will resetting the air conditioner clear the E420 error?
A power reset may temporarily clear the error display, but the code will return as soon as the control board re-evaluates the sensor signal. Because the fault is triggered by a hardware condition, such as a failed thermistor or damaged wire, resetting the unit does not address the underlying problem. The sensor circuit must be inspected and repaired before the error will clear permanently.

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