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Error code reference

Samsung Air Conditioner Error Code UP

Trial operation (commissioning) not completed

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What the UP error code actually means

The UP code means your Samsung air conditioner was installed or reset but never went through its required startup setup process. Think of it like a new phone that needs to finish its initial setup before it can work normally. Running the setup process for one hour will clear the code and allow the unit to operate as intended.

Diagnostic procedure

The full UP procedure

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MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Execute automatic commissioning by tact switch.
More steps, wiring diagram references, and verified part numbers
Includes expected resistance and voltage values, connector pinouts, and supersession notes for replacement parts.
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Most common causes of UP

Ranked by how often they cause this code
  1. 1Commissioning never performed after installation
  2. 2Commissioning interrupted before completion
  3. 3System reset or control board replacement
  4. 4Multi-zone system with one uninitialized indoor unit
  5. 5Faulty tact switch preventing commissioning start

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Questions people ask about UP

What does UP mean on a Samsung air conditioner?
The UP code means the trial operation, or commissioning, has not been completed on your Samsung air conditioner. It appears after a new installation, a system reset, or a control board replacement. The code clears automatically once the commissioning sequence runs for one full hour or the automatic inspection finishes. It is a status indicator, not a component failure alert.
Will resetting the air conditioner clear the UP code?
A simple power reset will not clear the UP code and may actually restart the problem by interrupting any commissioning run that was in progress. The only way to clear UP is to complete the commissioning procedure using the tact switch. After that, the code disappears without any manual reset needed.
How much does it cost to fix the UP error on a Samsung air conditioner?
If the UP code is simply due to commissioning not being performed, a qualified HVAC technician can complete the procedure during a standard service call, typically costing between $75 and $150 depending on your location. If the tact switch on the control board is faulty and needs replacement, parts and labor combined could range from $150 to $350. No repairs are needed in most cases since this is a setup step rather than a hardware failure.
How do I fix the UP error code on my Samsung air conditioner?
To clear the UP code, locate the tact switch on the indoor unit control board and press it to initiate the automatic commissioning sequence. Allow the system to run through the full commissioning process, which takes up to one hour. Do not interrupt power to the unit during this time. Once commissioning completes successfully, the UP code will clear on its own.
Is it safe to run my Samsung air conditioner while the UP code is showing?
The UP code indicates incomplete initialization, which means the system has not confirmed proper operating parameters for your installation. Running the unit in this state may result in reduced performance or unpredictable behavior. It is best to complete commissioning before using the unit for regular cooling or heating.

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