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Error code reference

Samsung Multifunction Printer Error Code M2-2310

Paper jam detected in the bottom of duplex unit.

Samsung codesSamsung multifunction printer codes

Paper jam detected in the bottom of duplex unit.

First step from the service manual

Remove jammed paper; remove contamination or obstacles in the paper path.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What M2-2310 means on a Samsung multifunction printer

The M2-2310 error code indicates that the Samsung multifunction printer's internal sensors have detected a paper jam at the bottom section of the duplex unit. The duplex unit is the internal assembly responsible for feeding paper back through the printer after the first side has been printed, enabling double-sided output. When paper fails to pass cleanly through the bottom portion of this path, the jam sensor triggers the M2-2310 fault and halts all print operations to prevent mechanical damage.

This jam location is particularly prone to issues because the bottom of the duplex unit involves a tight paper reversal path where sheets must decelerate, reverse direction, and re-enter the main paper feed. Small pieces of torn paper, dust accumulation, or debris left from previous jams can obstruct this narrow channel even when no full sheet is visibly stuck. Misaligned or curled media can also catch on the guides or rollers at this point in the feed path.

Resolving the error requires physically opening the duplex unit access panel, carefully removing any jammed or torn paper fragments, and inspecting the paper path for contamination, worn feed rollers, or foreign objects. Even small scraps of paper left behind from a previous jam can trigger repeated M2-2310 faults. Once the path is clear, the printer should be restarted to reset the sensor and confirm the jam condition has been resolved.

Source: manufacturer service documentation.

Common causes of M2-2310

  1. 01

    Paper stuck in duplex feed path

    Wiring / connection

    A full or partial sheet of paper has lodged at the bottom of the duplex unit during the sheet reversal process. Open the duplex access panel and check the bottom feed area carefully for any visible paper.

  2. 02

    Torn paper fragments remaining in path

    Wiring / connection

    Small pieces left over from a previous jam can block the sensors or rollers even when no complete sheet is present. Inspect the entire bottom section of the duplex unit for torn scraps and remove them completely.

  3. 03

    Debris or contamination in paper path

    Wiring / connection

    Dust buildup, paper coating residue, or foreign objects such as staples or binding bits can obstruct the bottom duplex channel. Clean the paper path using a lint-free cloth and check for any non-paper obstructions.

  4. 04

    Worn or dirty duplex feed rollers

    Part replacement

    Feed rollers that are glazed, worn, or coated with paper dust may fail to move the sheet through the bottom of the duplex unit consistently, causing repeated jams at this location. Inspect the rollers for wear or contamination.

  5. 05

    Incompatible or curled print media

    Wiring / connection

    Heavily curled paper, media outside the printer's supported weight range, or damaged sheets can fold or catch in the tight reversal path at the bottom of the duplex unit. Verify that the paper loaded meets the printer's media specifications.

See the test procedure for each cause

Frequently asked questions about M2-2310

What does M2-2310 mean on a Samsung multifunction_printer?
The M2-2310 code means the printer has detected a paper jam at the bottom of the duplex unit, which is the internal assembly that flips paper over for double-sided printing. The printer halts operation when this sensor is triggered to avoid mechanical damage. You need to remove the jammed paper and clear any debris from that section of the paper path before printing can resume.
How do I fix the M2-2310 error on my Samsung printer?
Open the duplex unit access panel on your Samsung printer and carefully remove any jammed paper, including small torn fragments that may not be immediately visible. Inspect the bottom of the duplex paper path for dust, debris, or foreign objects and remove any contamination you find. Once the path is fully clear, close the panel and restart the printer to reset the jam sensor.
Will resetting the printer clear the M2-2310 error?
A power cycle or reset alone will not permanently clear the M2-2310 error if paper or debris remains in the bottom of the duplex unit. The jam sensor will continue to trigger the fault each time a print job attempts to use the duplex path. The physical obstruction must be removed first, after which a restart will allow the sensor to confirm the path is clear.
Is it safe to keep using my printer while the M2-2310 error is active?
You should not attempt to print while the M2-2310 error is active. Forcing paper through a partially blocked duplex path can tear media into smaller pieces that are harder to remove, and continued operation can stress or damage the feed rollers and internal guides. Clear the jam completely before resuming print jobs.
How much does it cost to repair a Samsung printer showing M2-2310?
If the error is caused by a simple paper jam or debris, there is no parts cost and the fix requires only a few minutes of hands-on inspection. If worn duplex feed rollers are found to be the root cause, replacement roller components typically range from a modest cost up to a higher price depending on the specific model and parts sourcing. Professional service labor, if needed, would add to that estimate.

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