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Error code reference

Fisher & Paykel Dryer Error Code 28

Data retrieval error following loss of power.

Data retrieval error following loss of power.

First step from the service manual

Switch off the mains power supply to the dryer for at least 10 seconds and confirm the error.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What 28 means on a Fisher & Paykel dryer

Error code 28 on a Fisher & Paykel dryer indicates a data retrieval error that occurs following a loss of mains power. The control board's non-volatile memory stores operational parameters and cycle state data so the dryer can resume or reset properly after a power interruption. When power is restored and the control module attempts to read back this stored data, it encounters a failure in the retrieval process, triggering code 28.

The most common trigger is an abrupt or unclean power interruption, such as a tripped circuit breaker, a brief brownout, or the dryer being unplugged mid-cycle. These events can leave the memory in an inconsistent state that the controller cannot reconcile on the next boot sequence. In some cases, the error reflects a deeper issue with the control board itself, particularly if the onboard memory has degraded or if a voltage spike during the power event caused damage to the controller circuitry.

Because the error is tied specifically to the post-power-loss data read sequence, it does not necessarily indicate a hardware fault on the first occurrence. A controlled power cycle, holding the unit off for at least 10 seconds to allow capacitors to fully discharge and the memory controller to reset cleanly, is the correct first step. If the error persists after a proper power cycle, the control board becomes the primary suspect and will require further evaluation or replacement.

Source: manufacturer service documentation.

Common causes of 28

  1. 01

    Abrupt power interruption mid-cycle

    Wiring / connection

    A sudden loss of power from a tripped breaker, brief outage, or unplugging during operation can leave the control board's memory in an unreadable state. This is the most frequent cause and often resolves with a full power cycle.

  2. 02

    Voltage spike or surge during power restoration

    Wiring / connection

    When mains power returns after an outage, a voltage surge can corrupt the stored data on the control board or cause temporary read errors. A 10-second power cycle allows the board to reset and attempt a clean data read.

  3. 03

    Faulty or degraded control board memory

    Part replacement

    If the error returns consistently after multiple clean power cycles, the non-volatile memory on the control board may have degraded or failed. This would require control board replacement.

  4. 04

    Control board damage from electrical event

    Part replacement

    A severe power event such as a lightning strike or significant brownout can cause physical damage to the control board's memory or processor circuitry. Persistent error 28 after power cycling points to this possibility.

See the test procedure for each cause

Frequently asked questions about 28

What does 28 mean on a Fisher & Paykel dryer?
Error code 28 indicates a data retrieval error that occurred after the dryer lost mains power. When power is restored, the control board attempts to read data it stored before the outage and fails to do so successfully. It is often a one-time event caused by an unclean power interruption rather than a permanent hardware fault. Performing a controlled power cycle is the recommended first step to resolve it.
Will resetting the dryer clear error code 28?
Yes, in many cases a proper reset will clear the error. Switch off the mains power supply to the dryer and leave it off for at least 10 seconds to allow the control board to fully discharge and reset. Restore power and check whether the error returns. If it does not reappear, no further action is needed.
How do I fix error code 28 on a Fisher & Paykel dryer?
Start by switching off the mains power for at least 10 seconds, then restoring power and running the dryer. If the error clears and does not return, the issue was caused by the power interruption itself. If error 28 persists through multiple power cycles, the control board is likely faulty and should be inspected and potentially replaced by a qualified technician.
Is it safe to use my Fisher & Paykel dryer when error code 28 is showing?
The dryer should not be operated while actively displaying an error code, as the control system may not be functioning correctly. Attempt the recommended power cycle reset first. If the error clears and the dryer runs normally, it is safe to use. If the error returns, discontinue use until the control board has been inspected.
How much does it cost to repair a Fisher & Paykel dryer showing error code 28?
If a simple power cycle resolves the error, there is no repair cost involved. If the control board requires replacement, parts and labor costs typically range from $150 to $400 depending on the specific model and local labor rates. Getting a diagnostic assessment from a qualified technician before committing to a repair is advisable if the error persists.

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