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Error code reference

Jenn-Air Refrigerator Error Code FAE1

Freezer (Evaporator) Fan is not working correctly.

Jenn-Air codesJenn-Air refrigerator codes

Freezer (Evaporator) Fan is not working correctly.

First step from the service manual

Run Test 56 Evaporator Fan Motor; check DC voltage at HV Board P100-4 to P10-10 for 12.7 VDC when fan is running.

The complete diagnostic procedure includes additional test steps, resistance specifications, wiring diagram references, and component test points.

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What FAE1 means on a Jenn-Air refrigerator

The FAE1 error code on a Jenn-Air refrigerator indicates that the freezer evaporator fan motor is not operating correctly. The evaporator fan is responsible for circulating air across the evaporator coils and distributing cold air throughout the freezer and refrigerator compartments. When this fan fails or underperforms, the refrigerator loses its ability to maintain proper temperatures, which can lead to food spoilage and excessive frost buildup on the evaporator coils.

The primary diagnostic procedure for FAE1 is Test 56, the Evaporator Fan Motor test. This test involves checking the DC voltage at the High Voltage (HV) Board connector P100-4 to P10-10. When the fan is running normally, this circuit should measure 12.7 VDC. A reading significantly below or above this value, or a complete absence of voltage, helps pinpoint whether the fault lies in the control board's output, the wiring harness, or the fan motor itself.

Common triggers for this fault include a seized or failed fan motor, ice accumulation around the fan blade that physically blocks rotation, damaged wiring between the HV board and the motor, or a defective HV board that cannot deliver the correct 12.7 VDC supply. Technicians should also inspect the fan blade for cracks or obstructions before condemning the motor, as a broken blade can cause the motor to draw excessive current and trigger the fault.

Source: manufacturer service documentation.

Common causes of FAE1

  1. 01

    Failed Evaporator Fan Motor

    Part replacement

    The fan motor itself may have burned out or seized, preventing the blade from spinning. This is the most frequent cause and can be confirmed during Test 56 if the motor draws no current or fails to spin even with correct voltage applied.

  2. 02

    Ice Blockage Around the Fan Blade

    Wiring / connection

    Frost or ice buildup can physically obstruct the fan blade, causing it to stall and trigger FAE1. Inspecting the evaporator compartment for excessive ice accumulation around the fan assembly will confirm this cause.

  3. 03

    Incorrect or Missing Voltage from HV Board

    Part replacement

    If the HV Board connector P100-4 to P10-10 is not delivering the required 12.7 VDC when the fan should be running, the board may be faulty. This can be identified with a multimeter during Test 56.

  4. 04

    Damaged Wiring Harness

    Wiring / connection

    A broken, pinched, or corroded wire between the HV Board and the fan motor can interrupt power delivery and trigger the fault. Visually inspect the harness and connector pins for damage, corrosion, or loose connections.

  5. 05

    Broken or Cracked Fan Blade

    Part replacement

    A damaged fan blade can cause mechanical binding or motor overload, leading to FAE1. Physically inspect the blade for cracks, chips, or deformation that would prevent normal rotation.

See the test procedure for each cause

Frequently asked questions about FAE1

What does FAE1 mean on a Jenn-Air refrigerator?
FAE1 indicates that the freezer evaporator fan motor is not working correctly. This fan circulates cold air through the freezer and refrigerator compartments, so when it fails, cooling performance drops across the entire unit. The diagnostic process involves checking for 12.7 VDC at the HV Board and running Test 56 to isolate the fault to the motor, wiring, or control board.
Can I fix the FAE1 error code myself?
Some causes, like ice blockage around the fan blade, can be addressed by a knowledgeable DIYer through a manual defrost cycle and careful inspection of the evaporator compartment. However, diagnosing voltage at the HV Board connectors and replacing the fan motor or control board requires electrical testing experience and appropriate safety precautions. If you are not comfortable working with DC electronics inside the appliance, a qualified technician is recommended.
Is it safe to keep using my refrigerator while FAE1 is displayed?
Continuing to use the refrigerator with an active FAE1 code is not advisable for food safety. Without the evaporator fan operating correctly, the unit cannot maintain proper freezer or refrigerator temperatures, which puts perishable food at risk. It is best to move temperature-sensitive items to a working cooler or alternate refrigerator until the fault is repaired.
How much does it cost to repair a FAE1 error on a Jenn-Air refrigerator?
Repair costs depend on the root cause. Replacing an evaporator fan motor typically ranges from around $150 to $350 including parts and labor. If the HV Board is faulty, costs can be higher, generally in the $200 to $500 range depending on the specific board and service rates in your area. A service call to diagnose the fault before parts are ordered is usually an additional $75 to $150.
Will resetting my Jenn-Air refrigerator clear the FAE1 error code?
A power reset may temporarily clear the FAE1 code from the display, but if the underlying fault still exists, the code will return once the control system re-evaluates the fan circuit. Resetting without repairing the actual cause does not fix the problem and can allow temperatures to rise to unsafe levels. The fault should be properly diagnosed and repaired to permanently clear the code.

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