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Error code reference

Samsung Washer Error Code C/UE

Washer detects unbalance 3 times during operation.

Samsung codesSamsung washer codes
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What the C/UE error code actually means

Your Samsung washer noticed that the laundry inside was unevenly distributed and tried to fix it three times without success, so it stopped to avoid damaging itself. This usually happens when clothes are bunched up on one side of the drum, or when a single heavy item is spinning off-center. Rearranging the load and making sure the machine is sitting level on the floor will often clear the problem.

Diagnostic procedure

The full C/UE procedure

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First diagnostic step
Check that unit is properly leveled.
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Most common causes of C/UE

Ranked by how often they cause this code
  1. 1Uneven load distribution
  2. 2Washer not properly leveled
  3. 3Washing a single bulky or heavy item
  4. 4Worn or damaged suspension rods or shock absorbers
  5. 5Very small or undersized load

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Questions people ask about C/UE

What does C/UE mean on a Samsung washer?
C/UE means the washer detected an out-of-balance load three consecutive times during operation and stopped the cycle to protect internal components. The machine tries to automatically redistribute the load before each spin attempt, and the code appears when all three attempts fail. It is most often caused by unevenly distributed laundry or a washer that is not sitting level on the floor.
Will resetting my Samsung washer clear the C/UE error?
A reset can clear the error code from the display, but it will not fix the underlying cause. If the load is still unbalanced or the machine is still unlevel, the code will return as soon as the washer attempts to spin again. Address the cause first, then restart the cycle for a lasting fix.
How much does it cost to repair a Samsung washer showing the C/UE error?
If the issue is simply an unbalanced load or unlevel installation, there is no parts cost at all. If worn suspension rods or shock absorbers are the cause, parts and labor typically range from $100 to $300 depending on the model and local labor rates. Getting a diagnostic visit from a technician before ordering parts is recommended to confirm which components need replacement.
How do I fix the C/UE error on my Samsung washer?
Start by opening the washer door and manually redistributing the load so items are spread evenly around the drum, then close the door and resume the cycle. Also check that all four leveling feet are in firm contact with the floor and that the machine does not rock. If the error continues after these steps, inspect the suspension rods and shock absorbers for wear or damage.
Is it safe to keep using my washer when the C/UE code appears?
The washer stops on its own when C/UE is triggered, which is the machine protecting itself from mechanical damage caused by severe vibration. It is safe to open the door, correct the load balance, and restart. Repeatedly forcing the machine to run with a severely unbalanced load or on worn suspension components can cause long-term damage to the drum bearings and cabinet.

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