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Error code reference

Jenn-Air Cooktop Error Codes

12 error codes documented with diagnostic procedures.

Have your model number? Get codes specific to your unit.
E/XCooking-element-specific error; the display of the affected element blinks with 'E' and…E2Overheating of the induction coil (display flashing).E5Error on filter board due to incorrect wiring or error on power board.E6Error on power unit due to incorrect wiring or error on power board.E9Coil temperature sensor defective.Er 20Flash failure; microcontroller (μC) is faulty.Er 22Defective keypad; control unit cuts off after 3.5 to 7.5 seconds due to short-circuit or…Er 31Configuration data incorrect; configuration of induction necessary.Er 36NTC value is not within its specification (value < 200 mV or > 4.9 V); control unit cuts…Er 47Communication error between touch control (TC) and induction module; none or faulty…Er XXGeneral touch control error displayed on the user interface during service calls.U400Secondary voltage of the power unit too high (primary > 300 V); control unit cuts off…

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Common questions

How do I find the error code on my Jenn-Air Cooktop?
Most Jenn-Air cooktops show the code directly on the control panel display. If your model has no display, it can be read by entering diagnostic mode with the key sequence for your model. The full procedures include model-specific instructions for reading codes.
Are these codes specific to my model?
The codes here apply broadly to Jenn-Air cooktops. Meanings and diagnostic steps can vary by model and production year, so enter your model number for model-specific information and procedures.
What do I do if my code is not listed?
Some codes are model-specific or only appear in diagnostic mode. Enter your model number to get codes specific to your unit, or contact us. We update the database continuously from manufacturer service documentation.
How much does it cost to access the full diagnostic procedures?
A 3-day pass is $9.95 one-time and gives full access to all brands, codes, and procedures. Monthly access is $29/month with unlimited access to everything including Max AI diagnostics.