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Error code reference

Samsung Washer Error Code UE

Door open / unbalance error-door is opened during intermittent spin or spin cycle, or unbalance is detected during spin.

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What the UE error code actually means

Your Samsung washer stopped spinning and is showing UE because either the door came open during the spin cycle or the clothes inside are bunched up unevenly. Try closing the door firmly and redistributing the laundry so it is spread evenly around the drum, then restart the cycle. If the error keeps coming back with the door fully closed, there may be a problem with the door latch or the washer's internal parts.

Diagnostic procedure

The full UE procedure

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MyPros+ · DiagnosticsStep 1 preview
1
First diagnostic step
Close the door.
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Most common causes of UE

Ranked by how often they cause this code
  1. 1Unbalanced laundry load
  2. 2Door opened or unlatched mid-cycle
  3. 3Faulty or worn door latch assembly
  4. 4Worn suspension rods
  5. 5Washing a single or oversized item

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Questions people ask about UE

What does UE mean on a Samsung washer?
UE on a Samsung washer signals either that the door was opened during the spin cycle or that the washer detected an unbalanced load it could not correct. The machine stops spinning to prevent damage to internal components. Closing the door firmly and redistributing the laundry evenly are the first steps to resolve the error.
Is it safe to continue using my Samsung washer when the UE code appears?
The washer is designed to halt the spin cycle when UE appears, so running it in that paused state is not harmful. However, repeatedly forcing restarts when an unbalanced load or faulty door latch is the root cause can put stress on the drum bearings and suspension components over time. Resolve the underlying cause before running additional cycles.
How much does it cost to repair a Samsung washer with a UE error caused by a faulty door latch?
If the issue is simply an unbalanced load or an unlatched door, there is no cost involved. If the door latch assembly needs replacement, parts typically range from around 15 to 60 dollars depending on the model, with professional labor adding an additional 75 to 150 dollars if a technician is needed. Suspension rod replacements, if that is the cause, generally run in a similar parts price range and may require replacing all rods as a set.
How do I fix the UE error on my Samsung washer?
Start by closing the door completely until the latch clicks, then check whether the load is evenly distributed around the drum. If items are clumped together, pause the cycle, rearrange the laundry by hand, and restart. If the error persists with a balanced load and a closed door, inspect the door latch for wear or damage, as a faulty latch may need to be replaced.
Will resetting my Samsung washer clear the UE error?
Resetting the washer by powering it off and back on will clear the displayed code, but it will not fix the underlying condition that triggered it. If the door is still unlatched or the load is still unbalanced, UE will appear again as soon as the spin cycle begins. Address the root cause first, then restart the cycle.

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